Richemont Operations Manager
Richemont, a distinguished leader in the luxury goods industry, is renowned for its prestigious portfolio of brands that epitomize elegance and craftsmanship. As part of a global conglomerate, Richemont offers a dynamic and enriching work environment where innovation and tradition converge. The company is committed to fostering a culture of excellence and providing unparalleled opportunities for professional growth within the luxury sector.
- Oversee logistics operations, including importation, warehousing, and distribution teams.
- Prioritize and follow up on commercial demands from brands.
- Provide operational support for sales and marketing events.
- Ensure cost-effectiveness of logistics tasks and contracted services.
- Guarantee product security during storage and transportation.
- Ensure full compliance with internal and group procedures by the logistics team.
- Ensure adherence to governmental and fiscal regulations.
- Monitor KPIs and SLAs to achieve optimal customer performance.
- Implement operational improvement projects.
- Project and control the budget for logistics and customer service areas.
- Develop, implement, and monitor operational procedures for continuous improvement.
- Address daily brand demands and ensure logistical deadlines are met.
- Monitor third-party logistics and customer service providers to ensure they meet deadlines, quality, and cost requirements.
- Manage repair operations, ensuring external workshops meet KPIs for timeliness, quality, and customer satisfaction.
- Ensure professional and clear communication from the after-sales team with clients, dealers, or internal boutique staff.
- Manage customer complaints regarding repair delays or issues.
- Ensure immediate availability of high-turnover stock items in a lean manner.
- Support and guide the team and brands on after-sales service operations.
- Monitor after-sales service performance indicators and define actions to improve lead time and repair quality.
- Plan, budget, and control costs for logistics and after-sales operations.
- Allocate logistics and after-sales service costs to brands.
- Supervise administrative and technical teams, ensuring role clarity and understanding of responsibilities, procedures, objectives, and priorities.
- Develop and promote professional growth within the team, assess training needs, and plan career progression.
- Enhance team working relationships with internal and external partners.
- Define and communicate missions and objectives to team members, establishing clear priorities.
- Conduct performance evaluations for all team members.
- Ensure team safety and protection.
- Ensure compliance with group policies and local legislation, including government entities, taxes, business structure, contracts, worker rights, and occupational health and safety.
- Proven experience in logistics and operations management.
- Strong leadership and team management capabilities.
- In-depth knowledge of compliance and regulatory requirements.
- Exceptional organizational and multitasking abilities.
- Proficiency in budget management and cost control.
- Excellent communication and interpersonal skills.
- Ability to implement process improvements and manage projects.
A minimum of 5 years of experience in logistics and operations management within the luxury sector or a related industry.
Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.
Richemont fosters a culture that values innovation, collaboration, and excellence. Employees are encouraged to pursue professional development and contribute to the company's legacy of luxury and quality. The workplace is characterized by a commitment to sustainability and ethical practices, ensuring a harmonious balance between tradition and modernity.
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