Richemont Network Support Assistant Manager

Fort Worth • USA

Sunday, July 13, 2025

Richemont is a distinguished leader in the luxury goods sector, renowned for its prestigious Maisons encompassing jewelry, watches, and fashion. As part of Richemont Americas, the company is committed to fostering an inclusive and diverse workplace that celebrates the unique backgrounds and perspectives of its employees. This dedication to diversity and inclusion fuels creativity and innovation, driving the company's excellence and leadership in the luxury industry.

1. Champion the implementation and adherence to Maison policies and SAP tools, including DARE, SAP, MyPOS, Booster, WISE, and WISE Diag.
2. Provide timely support to Retail Boutiques, Wholesale Dealers, and Client Support Centers, addressing inquiries related to customer service rules and processes.
3. Develop and deliver comprehensive training programs for Retail Boutiques and Wholesalers to enhance proficiency with SAP tools.
4. Monitor SAP tool utilization and provide feedback to the Network Training & Support Director on adoption rates and improvement areas.
5. Oversee WIP reports for the Retail Network and manage the Network Support CS Mailbox, ensuring prompt feedback and assistance.
6. Propose corrective actions to address recurring delays and data quality issues within the network.
7. Conduct monthly audits of Repair/Spare Parts Inventory & Recycling and provide necessary training.
8. Ensure accurate recording of repairs in Booster for work under Sales Warranty and update delay dates for open repairs.
9. Support Retail and Wholesale Networks with inquiries related to Project Extra and Booster, ensuring professional communication and follow-up.
10. Serve as a key user with comprehensive knowledge of SAP processes related to repairs, leading the testing of new eServices and SAP tools.
11. Support the Director of Network Support in conducting boutique visits and delivering on-site training.

1. Bachelor's Degree required
2. Experience with SAP and BW strongly preferred
3. Proficiency in Excel and PowerPoint
4. Experience in luxury service and/or production environments
5. Experience working with Retail/Wholesale Partners
6. Understanding of the relationship between operational effectiveness and customer satisfaction

1. Strong analytical and problem-solving skills
2. Process-oriented with exceptional multitasking abilities
3. Exceptional interpersonal skills
4. Outstanding verbal and written communication skills

Experience in luxury service and/or production environments and working with Retail/Wholesale Partners is required.

Bachelor's Degree required

Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits package including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, employee assistance programs, and volunteer days off.

Richemont is dedicated to crafting the future by embracing diversity and inclusion, fostering an environment where creativity and knowledge thrive. The company values work-life balance and encourages employees to make a positive impact in their communities.