Richemont ETS Desk Supervisor

Tokyo • Japan

Friday, January 10, 2025

Richemont, a distinguished leader in the luxury goods sector, is renowned for its prestigious Maisons that create and craft exquisite products. As part of Richemont Japan, the company offers a dynamic and multicultural environment that values innovation and excellence, providing employees with opportunities to grow and contribute to the legacy of luxury.

1. Manage the recruitment, contract administration, and invoice processing for approximately 500 temporary staff across Maison offices, back offices, and boutiques.
2. Supervise the end-to-end administrative processes, ensuring alignment with departmental needs in collaboration with HR Business Partners and hiring managers.
3. Oversee the selection and contractual compliance of staffing agencies, optimizing operations and ensuring adherence to compliance standards.
4. Lead the organization of tasks within the dispatch desk, including the review of processes, tools, and the creation of manuals.
5. Facilitate contract renewals, individual contract management, conflict date management, and wage reviews with staffing agencies.
6. Develop and maintain accurate SAP registration processes and oversee monthly cost management.
7. Act as a liaison between departments and staffing agencies to resolve labor issues and incidents, coordinating with legal and HR departments as necessary.

1. Experience in HR or temporary staffing within retail or staffing agencies.
2. Experience in outsourcing or RPO related to temporary staffing.
3. Experience in HR recruitment or labor management.
4. Supervisory or team management experience in staffing agencies or call centers.
5. Business negotiation experience with clients.

1. Strong organizational and management skills.
2. Excellent communication and negotiation abilities.
3. Proficiency in SAP and other HR management systems.
4. Ability to manage multiple tasks and priorities efficiently.
5. Problem-solving skills and ability to work under pressure.

Previous experience in HR or staffing management, particularly within retail or staffing agencies, is required.

Richemont offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts on luxury products.

Richemont fosters a culture of excellence and innovation, where employees are encouraged to contribute to the company's legacy of luxury. The work environment is dynamic and multicultural, promoting collaboration and growth.