Richemont e-Boutique Sales Associate

Amsterdam • Netherlands

Friday, March 14, 2025

Richemont, a distinguished name in the luxury goods sector, is renowned for its prestigious Maisons, each with a unique heritage and identity. As part of a global conglomerate, Richemont offers unparalleled opportunities for career growth within an international framework, fostering a culture of excellence and innovation.

1. Serve as the primary contact for clients across various channels including phone, email, live chat, and social media.
2. Develop and maintain a personal e-commerce client portfolio through proactive clienteling activities.
3. Support physical boutiques and collaborate with retail teams to ensure seamless service.
4. Deliver exceptional customer support and uphold the highest standards of service quality.
5. Possess comprehensive product knowledge and effectively utilize company tools.
6. Adhere to company guidelines to maintain brand quality.
7. Embrace feedback to enhance personal, team, and departmental performance.

1. Retail, hospitality, or customer service background.
2. Fluency in German (preferably Swiss German) and English at a native level.

1. Exceptional customer service acumen.
2. Strong sales capabilities.
3. Proficiency in computer applications.
4. Excellent written and verbal communication skills.
5. Ability to handle challenging situations constructively.
6. Collaborative approach to improve work processes and tools.
7. Willingness to acquire new skills and knowledge.

Previous experience in retail, hospitality, or customer service sectors is required, with a focus on customer management and sales.

Competitive salary including a 13th-month bonus, commission, and full travel reimbursement.

Opportunities for professional development in an international setting, team-building events, and social gatherings with colleagues from various brands and departments.

Richemont fosters a supportive and dynamic work environment, encouraging professional growth and cross-cultural interactions. Employees are part of a vibrant international community dedicated to excellence in the luxury sector.