Richemont e-Boutique Sales Associate

Amsterdam • Netherlands

Monday, February 3, 2025

Richemont, a distinguished leader in the luxury goods sector, is renowned for its prestigious portfolio of Maisons, including IWC Schaffhausen, Jaeger-LeCoultre, Baume & Mercier, Officine Panerai, Piaget, Vacheron Constantin, and Van Cleef & Arpels. As an employer, Richemont offers an environment that fosters growth, diversity, and excellence, providing employees with the opportunity to thrive within a global network of luxury brands.

1. Provide exceptional customer service via phone and web-based channels, focusing on high-quality client interactions.
2. Educate clients and consistently exceed their expectations, nurturing strong client relationships.
3. Identify potential sales opportunities to enhance customer engagement and drive business growth.
4. Become an expert on luxury products, tools, and procedures to deliver outstanding client experiences.

1. Strong experience in offering outstanding customer support and exceeding client needs.
2. Native-level proficiency in German and English, both written and oral. Proficiency in a second language such as Spanish, Italian, or French is highly appreciated.

1. Exceptional communication skills in German and English.
2. Positive, empathetic, and optimistic approach to client interactions.
3. Natural talent for storytelling and upholding the quality identity of the Maison.

Proven track record in delivering exceptional customer support and exceeding client expectations in a luxury or high-end retail environment.

Opportunity to work with a global leader in the luxury industry, within a diverse and multilingual team, offering significant career development potential.

Richemont's workplace culture is characterized by diversity, warmth, and a shared passion for excellence. Employees are united by a commitment to quality over quantity, and the impact they have on clients' lives by helping them create lasting memories. The company values growth and development, encouraging employees to expand their knowledge and build a strong global network.