Richemont Customer Service Specialist

London • UK

Friday, January 17, 2025

Richemont, a distinguished conglomerate in the luxury goods sector, encompasses a portfolio of renowned maisons that specialize in fine jewelry, watches, and fashion. As an employer, Richemont is committed to nurturing talent and fostering an environment that values diversity, creativity, and innovation. The company offers a dynamic workplace where individuals can thrive and contribute to the legacy of luxury and excellence.

1. Serve as the primary contact for customer inquiries via email, telephone, and in-person interactions.
2. Address customer queries or redirect them to the appropriate department as necessary.
3. Receive and process orders from the Sales Team, Distributors, and Wholesale Customers using Repspark or Bluecherry.
4. Establish and maintain sustainable relationships with customers through open and interactive communication.
5. Create line books on Repspark to facilitate product sales.
6. Generate, modify, and dispatch sales orders in Repspark, confirming quantities, pricing, and custom embroidery instructions.
7. Coordinate with the internal embroidery department on new logo designs, updates, and instructions.
8. Provide customers with updates on their orders from initiation to completion, particularly for event or rush orders, including tracking and follow-up emails.
9. Run regular reports to track orders and supply information to sales representatives and customers regarding current and future orders.
10. Offer general sales support from an office level.
11. Conduct bi-weekly catch-up calls with Sales Representatives.
12. Hold quarterly discussions with Key Account customers to address needs, updates, and sales performance.
13. Collaborate with Marketing for product launches targeting online retailers and wholesale customers.
14. Organize returns for Wholesale customers and manage credit memos.
15. Perform daily reporting for the EU Warehouse, updating orders and dispatching embroidery orders to the EU embroiderer.

1. Proficiency in computer and technology skills.
2. Competence in Microsoft Office, including Outlook, Excel, Word, and SharePoint.
3. Experience with operating systems such as Bluecherry, WMS Softeon, and B2B Repspark.
4. Meticulous attention to detail.
5. Effective time management skills.
6. Ability to prioritize tasks efficiently.
7. Multitasking capabilities.
8. Strong communication skills with internal departments.
9. Professional telephone etiquette.
10. Confidence in engaging with a diverse range of customers through phone, email, and face-to-face interactions.
11. Interest in golf is advantageous.

Experience in customer service within a sales environment, preferably in the luxury fashion industry.

Richemont offers a collaborative and inclusive work environment, fostering professional growth and development. Employees are part of a global community that values diversity and creativity.

Richemont prides itself on a culture that celebrates the diversity of arts, cultures, and human skills. The company values freedom, collegiality, loyalty, and solidarity, fostering an environment of empathy, curiosity, courage, humility, and integrity. Richemont is committed to making a positive impact on the world.