Richemont Customer Service Specialist

Richemont is a leading luxury goods company known for its diverse portfolio of prestigious brands. The company values diversity, freedom, and solidarity, and is committed to fostering empathy, curiosity, and integrity. Richemont is dedicated to nurturing untapped potential and caring for the world.

1. Serve as the first point of contact for customer queries via email, telephone, and face-to-face interactions.
2. Answer queries or direct them to the appropriate department.
3. Receive and process orders from the Sales Team, Distributors, and Wholesale Customers using Repspark or Bluecherry.
4. Build sustainable relationships and trust with customers through open and interactive communication.
5. Create Line books on Repspark to assist in product sales.
6. Create, amend, and send sales orders in Repspark, confirming quantities, pricing, and custom embroidery instructions.
7. Liaise with the internal embroidery department on logo originations, updates, and instructions.
8. Provide updates to customers on their orders from start to finish, especially for event or rush orders.
9. Run regular reports to track orders and provide information to sales reps and customers.
10. Conduct bi-weekly catch-up calls with Sales Reps.
11. Hold quarterly calls with Key Account customers to discuss needs and updates.
12. Collaborate with Marketing on product launches for online retailers and wholesale customers.
13. Organize returns for Wholesale customers with credit memos.
14. Update orders and send embroidery orders to the EU embroiderer with daily reporting.

1. Strong computer and tech skills
2. Proficiency in Microsoft Office, including Outlook, Excel, Word, and SharePoint
3. Experience with Bluecherry, WMS Softeon, and B2B Repspark
4. Attention to detail
5. Good time management
6. Ability to prioritize and multitask
7. Effective communication skills
8. Professional telephone manner
9. Confidence in speaking with a wide range of customers

Experience in customer service or a related field is required. An interest in golf is advantageous.

The recruitment process includes exposure to key decision-makers and influential individuals within the company.

Richemont values diversity and fosters a culture of empathy, curiosity, courage, humility, and integrity. The company is located in London, United Kingdom.