Richemont Customer Service Operations Team Leader

Tokyo • Japan

Thursday, April 3, 2025

Richemont is a distinguished leader in the luxury goods industry, renowned for its prestigious maisons that encompass jewelry, watches, and fashion. As part of a global conglomerate, Richemont offers a dynamic and innovative work environment that fosters creativity and excellence. The company is committed to delivering unparalleled quality and service, making it a coveted employer for those passionate about luxury and craftsmanship.

1. Oversee logistics operations related to repair items, ensuring high-level customer service.
2. Lead and develop the operations team, fostering skill enhancement and growth.
3. Manage inbound and outbound shipping processes with precision.
4. Coordinate workflow and scheduling to optimize efficiency.
5. Facilitate communication with related teams and departments, including IT.
6. Report to and consult with managers, providing suggestions for improvements.

1. Bachelor's degree from a four-year university.
2. Minimum of 3 years of professional experience.
3. Native-level proficiency in Japanese.

1. Experience in logistics or store back-office operations.
2. Business-level English writing skills preferred.
3. Experience in the luxury brand sector is advantageous.
4. Intermediate proficiency in MS Excel, Word, and PowerPoint.
5. Excellent communication skills within and outside the team.
6. Self-motivated with a strong sense of responsibility and independence.
7. High motivation for improvement and problem-solving.

A minimum of 3 years of professional experience, preferably in logistics or back-office operations within the luxury sector.

Bachelor's degree from a four-year university.

Richemont offers a comprehensive benefits package, including opportunities for professional development and growth within the luxury industry.

Richemont fosters a culture of excellence and innovation, encouraging employees to pursue their passions and develop their skills in a supportive and collaborative environment. The company values diversity and inclusivity, creating a workplace where creativity thrives.