Richemont Customer Service Operations Specialist

Tokyo • Japan

Tuesday, May 27, 2025

Richemont is a distinguished leader in the luxury goods industry, renowned for its prestigious maisons that craft fine jewelry, watches, and fashion accessories. As part of the Richemont family, employees are immersed in a culture that values heritage, innovation, and excellence, offering unparalleled opportunities for professional growth within the luxury sector.

1. Manage high-level customer service operations for repair requests from end-users, boutiques, and wholesale dealers.
2. Collaborate with related departments and IT teams to ensure seamless service delivery.
3. Input repair requests into the SAP system accurately and efficiently.
4. Prepare repair estimates and invoices post-repair completion.

1. Bachelor's degree from a four-year university.
2. Minimum of 3 years of professional experience.
3. Native-level proficiency in Japanese.
4. Business-level English writing skills preferred.

1. Fast and accurate data entry, preferably with SAP experience.
2. Intermediate proficiency in Microsoft Excel, Word, and PowerPoint.
3. Strong communication skills within and outside the team.
4. Ability to work independently with a strong sense of responsibility.
5. Experience in the luxury brand sector is advantageous.
6. High motivation for continuous improvement and problem-solving.

A minimum of three years in a professional setting, preferably with exposure to luxury brands.

Bachelor's degree.

Employees enjoy a comprehensive benefits package, including health insurance, retirement plans, and exclusive access to luxury brand discounts.

Richemont fosters a culture of excellence and innovation, encouraging employees to contribute to the legacy of its esteemed brands. The workplace environment is collaborative and dynamic, with a strong emphasis on professional development and career advancement.