Richemont Customer Service Office Administrator

Seoul • South Korea

Thursday, May 8, 2025

Richemont, a distinguished leader in the luxury goods industry, is renowned for its prestigious portfolio of brands that epitomize elegance and craftsmanship. As part of a global conglomerate, Richemont offers a dynamic and inclusive work environment where innovation and tradition converge, fostering a culture of excellence and creativity.

1. Manage registration of incoming repairs from wholesale and private customers.
2. Record the condition of watch products using the designated recording tool.
3. Verify service orders for platform repairs following product diagnosis.
4. Perform cost estimation and prepare intervention explanation letters for customers.
5. Monitor repairs both physically and within the system, tracking any anomalies.
6. Conduct regular repair inventory and address any discrepancies.

1. University degree or higher.
2. Proficiency in business English, both verbal and written.
3. Minimum of 2 years experience in administration preferred.
4. Experience with ERP systems, particularly SAP, is advantageous.
5. Demonstrated ability to manage highly organized or detail-oriented tasks.
6. Self-driven and proactive mindset.

1. Strong organizational skills.
2. Attention to detail.
3. Effective communication skills.
4. Proficiency in ERP systems.
5. Ability to work collaboratively with SCM and warehouse teams.

At least 2 years of experience in administrative roles, preferably within a similar industry.

University degree or higher.

Richemont offers a comprehensive benefits package, including opportunities for professional development and a supportive work environment that values diversity and inclusion.

Richemont prides itself on a culture that celebrates diversity, creativity, and the unique contributions of each team member. The company values freedom, collegiality, loyalty, and solidarity, fostering an environment where empathy, curiosity, courage, humility, and integrity are paramount.