Richemont Customer Service Logistics Administrator

Richemont is a leading Swiss-based luxury goods group comprising distinguished maisons across jewellery, watches, leather goods and writing instruments. As a global employer, Richemont emphasizes craftsmanship, brand heritage and international retail and wholesale operations, offering career paths that span commercial, creative and supply‑chain disciplines within a multi‑brand environment.

1. Process and monitor customer orders from entry through fulfilment using the company’s order management and ERP systems, ensuring accuracy and timely execution.
2. Coordinate logistics activities with warehouses, carriers and customs brokers to schedule shipments, track deliveries and resolve transit exceptions for domestic and international consignments.
3. Act as first point of contact for customer enquiries related to order status, delivery, returns and after‑sales logistics; escalate complex issues to senior stakeholders and ensure satisfactory resolution.
4. Manage returns, exchanges and repairs workflows in collaboration with after‑sales, quality and repair centres, ensuring traceability and compliance with brand policies.
5. Maintain and reconcile inventory, shipment and order records; produce routine operational reports and KPI dashboards to support continuous improvement.
6. Operate electronic data interchange (EDI) flows and troubleshoot data/transaction errors with IT and third‑party logistics partners.
7. Collaborate cross‑functionally with Sales, Retail, Warehouse and Compliance teams to align on shipment priorities, customer commitments and regulatory requirements.

1. Proven ability to manage complex order and logistics workflows with strong attention to detail.
2. Excellent written and verbal communication skills, with experience handling client-facing inquiries and escalations.
3. Analytical mindset with capability to maintain accurate records, produce basic operational reports and use metrics to drive improvement.
4. Strong organisational skills and the ability to prioritise competing deadlines in a high‑volume environment.
5. Familiarity with international shipping regulations and customs procedures preferred.

1. SAP
2. Microsoft Excel (advanced)
3. Electronic Data Interchange (EDI)
4. Order Management Systems (OMS)
5. Customer Relationship Management (CRM)
6. Logistics coordination
7. Inventory management

Typically 2–4 years of progressive experience in customer service, order management or logistics administration, preferably within luxury retail, wholesale or a consumer goods environment. Direct exposure to international shipping and third‑party logistics providers is advantageous.

Bachelor’s degree in Business, Supply Chain, Logistics, or a related field preferred; equivalent professional experience will be considered.

Richemont cultivates a workplace defined by respect for craft and heritage, high standards of client experience and close collaboration across global teams. The organisation values discretion, attention to detail and a service ethos consistent with luxury brand stewardship.