Richemont Client Relations Centre Manager

Seoul • South Korea

Friday, January 24, 2025

Richemont, a distinguished leader in the luxury goods sector, is renowned for its commitment to diversity and inclusion, fostering an environment where creativity and knowledge thrive. As part of a prestigious conglomerate, Richemont offers unparalleled opportunities for professional growth and development within its esteemed Maisons.

1. Lead and oversee all aspects of the Client Relations Centre (CRC) to ensure efficient and effective operations.
2. Drive a positive customer experience and achieve key performance indicators (KPIs).
3. Serve as the primary contact with external Client Relations Centres to ensure services align with contractual agreements and meet customer expectations in the Korean market.
4. Support transformation initiatives to professionalize and elevate CRC operations in coordination with the Maisons.
5. Monitor team interactions across all channels to ensure the highest performance standards.
6. Oversee the selection, onboarding, and performance management of external vendors supporting the CRC.
7. Negotiate contracts and service level agreements (SLAs) with vendors.
8. Develop and maintain strong working relationships with key vendor contacts.
9. Initiate, plan, execute, and monitor CRC-related projects, ensuring timely and successful completion within budget constraints.
10. Identify and manage project risks, developing contingency plans to mitigate issues.
11. Track project progress and communicate updates to stakeholders.
12. Provide training and testing of new systems and tools.

1. Minimum of 7 years of experience in a Client Relations Centre or similar customer service management role.
2. Proven track record of leading and motivating high-performing teams.
3. Fluency in English, both written and verbal.
4. Expert knowledge of counselling, coaching, and mentoring strategies, as well as providing performance feedback.

1. Excellent communication, interpersonal, and negotiation skills.
2. Strong analytical and problem-solving abilities.
3. Proficiency in Microsoft Office tools (Word, Excel, PowerPoint).
4. Excellent time management and organizational skills.
5. Outstanding verbal, written, and presentation skills.

A minimum of 7 years in a Client Relations Centre or similar customer service management role, with a proven track record of managing client relationships and working closely with external vendors.

Richemont offers a dynamic work environment that values freedom, collegiality, loyalty, and solidarity. Employees are encouraged to foster empathy, curiosity, courage, humility, and integrity, while caring for the world we live in.

Richemont's culture is rooted in the rich diversity of arts, cultures, and human skills, emphasizing the importance of fostering untapped potential. The company values freedom, collegiality, loyalty, and solidarity, and is committed to making a positive impact on the world.