Richemont Client Advisor

Richemont is a Switzerland-based luxury goods holding company comprising distinguished maisons across jewellery, watches, leather goods and accessories. As an employer, it operates internationally with a portfolio of heritage brands and prides itself on craft, product excellence and bespoke client service across retail operations.

1. Deliver exemplary, personalised service to high-net-worth and local clientele, cultivating long-term relationships and repeat business.
2. Achieve individual and boutique sales targets through consultative selling, effective upselling and expert product presentation.
3. Manage all aspects of boutique operations including point-of-sale transactions, stock control, inventory reconciliation and accurate cash handling.
4. Maintain brand visual standards and execute merchandising directives to ensure a polished, on-brand boutique environment.
5. Conduct clienteling activities: maintain CRM records, schedule appointments, follow up on enquiries and support private client events and trunk shows.
6. Collaborate with the store team on daily floor operations, opening/closing procedures and loss-prevention measures.

1. Proven track record of customer-facing excellence with high standards of personal presentation and service.
2. Strong sales acumen with the ability to meet and exceed targets in a retail environment.
3. Numerical accuracy and integrity in cash handling and transaction processing.
4. Flexible availability to work retail hours including weekends, evenings and public holidays.
5. Ability to represent a luxury maison with discretion, professionalism and respect for client confidentiality.

1. Client relationship management and clienteling
2. Luxury sales and consultative selling
3. Visual merchandising and store presentation
4. Point of Sale (POS) operations
5. Stock control and inventory management
6. Cash handling and reconciliation
7. Upselling and product cross-sell techniques
8. Attention to detail in presentation and product knowledge

Typically 1–3 years of retail sales experience; prior experience with a luxury or premium brand is strongly preferred.

High school diploma or equivalent; vocational training or diploma in retail, hospitality, fashion or related field preferred.

Richemont boutiques emphasise craftsmanship, heritage and a client-first approach in a collegial, detail-oriented environment. Teams are diverse and internationally minded, with an expectation of professional conduct, continuous product learning and dedication to elevated service standards.