Richemont Client Advisor

Richemont is a leading Swiss-based luxury goods group that houses a portfolio of high-end maisons renowned for jewellery, watches and leather goods, including names such as Cartier, Van Cleef & Arpels, IWC and Montblanc. The organisation emphasises craftsmanship, heritage and long-term client relationships while supporting brand-specific creativity and technical excellence across its maisons.

1. Develop and sustain long-term relationships with high-net-worth and walk-in clients through personalised clienteling and proactive outreach.
2. Consistently achieve and exceed individual and boutique sales targets through consultative selling, upselling and cross-selling across product categories.
3. Demonstrate exceptional product knowledge and storytelling to convey craftsmanship, provenance and technical detail of watches, jewellery or leather goods.
4. Manage the full sales process: client qualification, merchandising presentation, processing transactions, CRM entry and accurate after-sales follow-up.
5. Maintain boutique standards for visual merchandising, stock integrity and presentation in line with brand guidelines.
6. Represent the maison at client events, private appointments and trunk shows, coordinating with boutique management and regional client teams.
7. Collaborate with colleagues and headquarters teams to share client intelligence, support client reporting and participate in training to refine sales techniques.

1. Proven track record of achievement in luxury retail or high-end hospitality with measurable sales results.
2. Impeccable professional presentation and polished interpersonal skills appropriate for servicing discerning clientele.
3. Strong consultative selling capabilities and the ability to craft personalised client experiences.
4. Flexible availability to work retail hours, including evenings, weekends and public holidays as required.
5. Right to work in the United States.

1. Luxury clienteling and relationship management
2. Consultative selling and closing techniques
3. Product knowledge and storytelling for watches, jewellery or luxury leather goods
4. CRM usage and accurate client record-keeping
5. Point-of-sale (POS) transaction processing and cash handling
6. Visual merchandising and boutique presentation

Typically 2+ years in a client-facing role within luxury retail or high-end hospitality demonstrating consistent sales performance and client development.

High school diploma or equivalent; vocational or tertiary qualification in retail, business or hospitality is advantageous.

Richemont fosters a culture that prizes artisanal skill, long-term client relationships and stewardship of heritage brands. Teams operate with high standards of professionalism, collaboration and continuous development to preserve maison identity while delivering exceptional client experiences.