Richemont Boutique Technician

San Diego USA

Saturday, February 8, 2025

Richemont, a leader in the luxury goods sector, is renowned for its prestigious maisons, including Cartier, which epitomize elegance and craftsmanship. As an employer, Richemont fosters a diverse and inclusive environment, valuing the unique perspectives and talents of its workforce. The company is committed to nurturing creativity and excellence, ensuring that its team reflects the diversity of its clientele and the communities it serves.

1. Provide technical services for watches and jewelry, including quick services such as chain adjustments, component replacements, polishing, and rhodium services at designated locations.
2. Support sales teams with client care cases requiring technical input and complex bracelet adjustments or changes.
3. Diagnose products to determine required services and appropriate service locations, covering watches, jewelry, clocks, and accessories.
4. Perform watch services including battery replacements, functional checks, rate adjustments, water resistance renewal, component replacement, complete service, and polishing.
5. Execute jewelry services such as chain adjustments, link modifications, services on LOVE bracelets, polishing, and rhodium services at specific locations.
6. Maintain workshop tools and equipment, ensuring proper calibration and organization, and apply 5S practices.
7. Ensure efficient workflow by adhering to task objectives and service coding, including warranties and quality checks.

1. 3-5 years of experience working with luxury watches or products.

1. Experience in watchmaking technical operations.
2. Encasing certification (WOSTEP) or ability to pass a technician exam.
3. Client-focused with strong organizational, interpersonal, and communication skills.
4. Proficiency in computer skills, including SAP and Zoom/Teams navigation.
5. Ability to multitask and work collaboratively in a fast-paced environment.

3-5 years of experience working with luxury watches or products is required.

Expected salary range is $65,000-$95,000, negotiable based on skills and experience.

Richemont offers a comprehensive benefits package, including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include wellness reimbursement, paid time off, and volunteer time off days.

Richemont is dedicated to crafting the future by embracing diversity and inclusion, fostering a culture where creativity and knowledge thrive. The company values work-life balance and encourages employees to contribute to their communities, reflecting its commitment to social responsibility and employee well-being.