Richemont Boutique Technician

Miami USA

Saturday, February 8, 2025

Richemont, a renowned leader in the luxury goods sector, is celebrated for its prestigious maisons, including Cartier. As part of the Richemont family, employees are immersed in a culture that values diversity, creativity, and excellence. The company is committed to fostering an inclusive environment that mirrors the diversity of its clientele and communities.

1. Provide technical services for watches and jewelry, including quick services, chain adjustments, component replacements, and polishing.
2. Support sales teams with client care cases requiring technical input and complex bracelet adjustments.
3. Diagnose products to determine required services and appropriate service locations, covering watches, jewelry, clocks, and accessories.
4. Perform watch services such as battery replacement, functional checks, rate adjustments, water resistance renewal, component replacement, and polishing.
5. Execute jewelry services including chain adjustments, LOVE bracelet services, and rhodium services at designated locations.
6. Maintain and calibrate workshop tools and equipment, ensuring bench organization and applying 5S practices.
7. Ensure efficient workflow by respecting task objectives and service coding, including warranties and quality.

1. 3-5 years of experience working with luxury watches or products.

1. Experience in watchmaking technical operations.
2. Encasing Certification (WOSTEP) or ability to pass a Technician Exam.
3. Client-focused with strong organizational, interpersonal, and communication skills.
4. Proficiency in computer skills, including SAP and Zoom/TEAMs navigation.
5. Ability to multitask and work effectively in a fast-paced team environment.

3-5 years of experience in luxury watch or product handling is required.

Salary will be negotiated based on relevant skills and experience.

Richemont offers a comprehensive benefits package, including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Wellness reimbursement, paid time off, and volunteer time off are also included.

Richemont is dedicated to crafting the future by embracing diversity and fostering an inclusive environment where creativity and knowledge thrive. The company values work-life balance and encourages community engagement through volunteer initiatives.