Richemont Boutique Technician

Los Angeles USA

Saturday, February 8, 2025

Richemont, a distinguished leader in the luxury goods sector, is renowned for its prestigious portfolio of iconic maisons, including Cartier. As an employer, Richemont Americas is committed to fostering an inclusive environment that celebrates diversity in all its forms. The company believes that embracing diverse perspectives fuels creativity and innovation, thereby driving excellence. Richemont is dedicated to building a workforce that reflects the rich diversity of its clientele and the communities it serves.

1. Provide technical services for watches and jewelry, including quick services such as chain adjustments, component replacements, polishing, and rhodium services at designated locations.
2. Support sales teams with client care cases requiring technical input and assist with complex bracelet adjustments or changes.
3. Diagnose products to determine required services and decide the appropriate service location, whether it be the main service facility, boutique, or vendor.
4. Perform watch services including battery replacement, functional checks, rate adjustments, water resistance renewal, component replacement, complete servicing, and polishing.
5. Execute jewelry services such as chain adjustments, link modifications, services on LOVE bracelets, polishing, and rhodium services at specific locations.
6. Maintain workshop tools and equipment, ensuring proper calibration and organization, and apply 5S practices.
7. Ensure efficient workflow by adhering to task objectives and service coding, focusing on warranties and quality.

1. 3-5 years of experience working with luxury watches or products.

1. Experience in watchmaking technical operations.
2. Encasing Certification (WOSTEP) or ability to pass a Technician Exam.
3. Client-focused with strong organizational, interpersonal, and communication skills.
4. Proficiency in computer skills, including SAP and Zoom/TEAMs navigation.
5. Ability to multitask and work effectively in a fast-paced team environment.

3-5 years of experience in luxury watch or product handling is required.

Expected salary range is $65,000-$95,000, negotiable based on relevant skills and experience.

Richemont offers a comprehensive benefits package, including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include wellness reimbursement, paid time off, and volunteer time off days.

Richemont is dedicated to crafting the future by nurturing a culture of inclusivity and diversity. The company values creativity and innovation, driven by a workforce that mirrors the diversity of its clientele. Richemont encourages a collaborative and dynamic work environment where employees are empowered to contribute to meaningful change.