Richemont Boutique Technician

Costa Mesa USA

Saturday, February 8, 2025

Richemont, a distinguished leader in the luxury goods sector, is renowned for its prestigious maisons that encompass jewelry, watches, and fashion. As part of the Richemont family, Cartier epitomizes elegance and craftsmanship, offering an unparalleled working environment where diversity and inclusion are not just values but integral elements of the corporate ethos. Richemont Americas is committed to fostering a workforce that mirrors the diversity of its clientele and communities, thereby nurturing creativity and excellence.

1. Provide technical services for watches and jewelry, including quick services such as chain adjustments, component replacements, polishing, and rhodium plating at designated locations.
2. Support sales teams with client care cases requiring technical expertise and assist with complex bracelet adjustments or changes.
3. Diagnose products to determine required services and appropriate service locations, covering watches, jewelry, clocks, and accessories.
4. Perform watch services including battery replacement, functional checks, rate adjustments, water resistance renewal, component replacement, complete servicing, and polishing.
5. Execute jewelry services such as chain adjustments, LOVE bracelet services, polishing, and rhodium services at specific locations.
6. Maintain workshop tools and equipment, ensuring proper calibration and organization, and apply 5S practices.
7. Ensure efficient workflow by adhering to task objectives and service coding for warranties and quality.

1. 3-5 years of experience working with luxury watches or products

1. Experience in watchmaking technical operations
2. Encasing Certification (WOSTEP) or ability to pass a Technician Exam
3. Client-focused mindset
4. Proficiency in computer skills, including SAP and Zoom/TEAMs navigation
5. Ability to multitask in a fast-paced environment
6. Strong organizational, interpersonal, and communication skills

3-5 years of experience in luxury watch or product handling is required.

Expected salary range is $65,000-$95,000, negotiable based on skills and experience.

Richemont offers a comprehensive benefits package including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include wellness reimbursement, paid time off, and volunteer time off days.

Richemont fosters a culture of innovation and inclusivity, valuing the diverse backgrounds and perspectives of its employees. The company is dedicated to crafting the future by empowering creativity and excellence within a supportive and dynamic work environment.