Prada Group Store Manager

The Prada Group, founded in 1913 in Italy, is a beacon of luxury and innovation, encompassing iconic brands such as PRADA, Miu Miu, Church’s, Car Shoe, and Pasticceria Marchesi. Operating in over 45 countries, the Group prides itself on a diverse workforce representing more than 100 nationalities. As an employer, Prada offers a creative and international environment where the pursuit of excellence and the nurturing of talent are paramount.

1. Drive the store team to exceed financial targets and maximize sales performance.
2. Develop action plans based on performance analysis.
3. Ensure the team exceeds KPI targets, including cross-selling and up-selling.
4. Represent the brand in the local market to increase foot traffic and build client relationships.
5. Maintain a strong presence on the sales floor to ensure high standards of client service.
6. Promote Omni Channel awareness and the use of digital tools among the team.
7. Support e-commerce development with timely order responses and high service standards.
8. Monitor store expenses to meet operating budgets.
9. Provide product feedback and participate in buying sessions as needed.
10. Lead by example to create a client-centric environment and ensure excellent client satisfaction.
11. Manage local VIP clients and propose tailored actions to enhance loyalty.
12. Implement clienteling initiatives and events to secure client loyalty.
13. Identify opportunities to attract new clients and grow sales.
14. Foster a culture of private appointments.
15. Manage customer complaints to maintain positive client relationships.
16. Motivate staff and cultivate a positive team spirit.
17. Facilitate information exchange and conduct morning briefings.
18. Master company tools and applications, ensuring the team is informed of updates.
19. Train and inspire the team on product knowledge, sales techniques, and company policies.
20. Identify and propose internal development opportunities for team members.
21. Recruit top talent through networking and scouting.
22. Ensure cooperation between front and back of house for efficient operations.
23. Ensure displays attract clients and maximize sales, seeking visual merchandising support as needed.
24. Enforce company procedures on cash activity, inventory, logistics, and reporting.
25. Provide feedback to Visual Merchandising and Retail Merchandising departments.
26. Organize and ensure excellence in store events.
27. Propose local event opportunities with stakeholders and influencers.

1. Experience in a luxury retail environment is highly desirable.

1. Genuine enthusiasm for fashion, art, and the luxury market.
2. Strong understanding of luxury market and product specifics.
3. Ability to lead, motivate, and inspire a team.
4. Highly developed communication and interpersonal skills.
5. Proficiency in English.
6. Strong commercial awareness.
7. Flexibility to meet operational needs.

Experience in a luxury retail environment is highly desirable.

Working in a creative and international environment with opportunities for professional growth.

Prada Group fosters a creative and international environment, valuing curiosity and the quest for excellence. The company emphasizes the importance of talent and passion, providing opportunities for professional growth and development.