Prada Group Outlet Sales Assistant

The Prada Group, established in 1913 in Italy, is a paragon of luxury and innovation. As a global leader in the luxury sector, the Group operates in over 45 countries, encompassing prestigious brands such as PRADA, Miu Miu, Church’s, and Car Shoe. With a diverse workforce representing over 100 nationalities, the Prada Group is committed to excellence and innovation.

1. Create a welcoming environment for customers, striving to meet their needs and provide exceptional service in line with the 'client journey ceremony'.
2. Exceed individual sales targets and contribute to the store's overall success.
3. Achieve KPI goals by ensuring high-quality sales and customer service.
4. Demonstrate comprehensive knowledge of products and the history, culture, and DNA of Prada and Miu Miu.
5. Capture and maintain customer data in the CRM to foster personalized relationships and future opportunities.
6. Embrace and promote an Omni Channel mindset.
7. Stay informed on fashion trends and competitors to engage with customers and provide advice.
8. Resolve client complaints in collaboration with the line manager and Client Service team.
9. Handle products with the utmost care and respect.
10. Utilize digital tools to offer a comprehensive luxury experience.
11. Collaborate with the Back of House team to maintain an organized stock room and participate in daily store operations.
12. Adhere to company procedures on operations, security, cash activity, inventory, and logistics.
13. Foster a positive working environment by embracing diversity and inclusion values and maintaining open communication with colleagues.

1. Passion for building long-lasting relationships with clients and peers
2. Problem-solving skills and curiosity about luxury fashion
3. Experience in luxury or premium retail environments is advantageous
4. Ability to work both independently and as part of a team
5. Excellent communication and interpersonal skills
6. Fluency in spoken English

Experience in luxury or premium retail environments is advantageous.

Employees are part of a creative and international environment, motivated by curiosity and the pursuit of excellence. The Prada Group values talent and passion, fostering professional growth. The company promotes an inclusive work environment, ensuring equal opportunities for all candidates, and is committed to diversity and respect.

The Prada Group offers a creative and international workplace, driven by curiosity and excellence. It values the talent and passion of its employees, supporting their professional growth. The company is dedicated to inclusivity, ensuring equal opportunities and fostering a fair, respectful workplace that embraces diversity.