Prada Group IT Service Desk Manager

Milan • Italy

Wednesday, February 25, 2026

The Prada Group, established in 1913 in Italy, stands as a paragon of luxury and innovation. As a global leader in the high-end fashion sector, the Group encompasses renowned brands such as PRADA, Miu Miu, Church’s, and Car Shoe, operating in over 45 countries. With a diverse workforce representing more than 100 nationalities, the Prada Group is committed to excellence and innovation.

1. Define and enhance ITIL processes, specifically Incident and Request Management, ensuring adherence to best practices.
2. Coordinate the integration of IT processes and tools during mergers and acquisitions.
3. Lead complex projects on the ServiceNow platform, focusing on ITSM and ITOM modules.
4. Collaborate with other IT teams to ensure swift resolution of complex issues.
5. Manage communication with internal stakeholders and provide periodic performance reports.
6. Support continuous improvement and digital transformation initiatives.

1. Minimum 5 years of experience in IT Service Management or similar roles.

1. Advanced knowledge of ITIL processes and best practices for Incident and Request Management.
2. In-depth expertise in ServiceNow platform and its architecture.
3. Familiarity with Jira is highly appreciated.
4. Strong communication skills and a customer-oriented mindset.

A minimum of 5 years in IT Service Management or similar roles, with a focus on ITIL processes and ServiceNow platform expertise.

The position offers the opportunity to work in a creative and international environment, fostering professional growth and development. The Prada Group is committed to diversity and inclusion, ensuring equal opportunities for all employees.

The Prada Group values creativity, curiosity, and the pursuit of excellence. It fosters an inclusive work environment, promoting diversity and equal opportunities for all employees, regardless of personal characteristics. The company is dedicated to building a fair and respectful workplace.