Prada Group CRM & Client Data Product Owner

Milan • Italy

Monday, November 10, 2025

The Prada Group, established in 1913 in Italy, is a paragon of luxury and innovation, operating across more than 45 countries with renowned brands such as PRADA, Miu Miu, Church’s, and Car Shoe. As a global leader in the luxury sector, the Group employs a diverse workforce representing over 100 nationalities, fostering a rich and inclusive environment.

1. Define and manage the CRM Product Roadmap, bridging business stakeholders and technology to ensure seamless collaboration and business impact.
2. Collaborate with cross-functional teams to translate business needs into CRM use cases, features, and user stories.
3. Lead Agile ceremonies and promote a shared product vision to oversee the full lifecycle of the product.
4. Report and monitor KPIs to evaluate CRM product evolution, performance, and business impact.
5. Drive a user-centric approach, ensuring a consistent omnichannel product experience.
6. Contribute to the Digital Product Roadmap through knowledge sharing and best practices.
7. Support change management and user adoption through communication and training.
8. Coordinate rollout activities at global and regional levels, ensuring successful implementation.
9. Define and implement the client data governance framework, ensuring accuracy and compliance.
10. Oversee data collection and enrichment processes to maintain a unified customer view.
11. Ensure integration and alignment between CRM, clienteling, marketing automation, and analytics platforms.
12. Partner with IT and Digital teams to optimize data architecture and flows.
13. Support the design and management of customer segmentation models for personalized engagement.
14. Leverage analytics and insights to drive business decisions across Marketing, Retail, and Client Experience.

1. Master’s degree in Business, Engineering, Mathematics, or Computer Science.
2. 4-5+ years of experience as a Product Owner, Product Manager, or CRM Specialist in digital, retail, or luxury environments.

1. Strong knowledge of CRM and Clienteling processes, customer data architecture, and integration patterns.
2. Experience with enterprise CRM, CDP, and Marketing platforms such as Microsoft Dynamics or Salesforce.
3. Proficiency in Agile/Scrum methodologies and tools like Jira and Confluence.
4. Analytical and problem-solving mindset with strong strategic thinking.
5. Excellent communication and stakeholder management skills.
6. Fluency in Italian and English, with additional languages as a plus.
7. Ability to maintain positive relationships across departments.
8. Flexibility and adaptability to change in a fast-paced environment.

4-5+ years of experience as a Product Owner, Product Manager, or CRM Specialist in digital, retail, or luxury environments.

Master’s degree in Business, Engineering, Mathematics, or Computer Science.

The position offers the opportunity to work in a creative and international environment, fostering professional growth and development. Prada Group promotes an inclusive work environment with equal opportunities for all candidates.

Prada Group values creativity, curiosity, and excellence, with a commitment to diversity and inclusion. The company fosters a fair and respectful workplace, ensuring equal opportunities for all employees.