Prada Department Manager

Florence • Italy

Tuesday, April 15, 2025

Prada Group, established in 1913 in Italy, is a paragon of excellence and innovation in the luxury fashion industry. The group encompasses iconic brands such as PRADA, Miu Miu, Church’s, Car Shoe, and Pasticceria Marchesi, operating in over 45 countries and employing a diverse workforce from more than 100 nationalities. As an employer, Prada Group offers a dynamic and creative environment that values the talent and passion of its employees, fostering professional growth and development.

1. Serve as a Brand Ambassador, achieving qualitative and quantitative objectives for the assigned product category department.
2. Manage and motivate the department team to meet sales targets and ensure an exceptional client service experience.
3. Analyze department performance and implement actions to achieve business objectives.
4. Provide commercial suggestions to the Store Manager.
5. Drive the team to exceed their KPIs and stay updated on market trends, sharing insights with relevant functions.
6. Foster the development of the e-commerce channel.
7. Ensure high levels of customer satisfaction and strengthen customer loyalty through clienteling activities.
8. Train and inspire sales staff in product knowledge, sales techniques, customer service, and company procedures.
9. Identify high-potential collaborators for internal development opportunities.
10. Ensure effective communication and encourage information sharing through ad hoc morning briefings.
11. Guarantee in-depth product knowledge within the department and support product/collection training needs.
12. Provide feedback and suggestions on department needs to the Store Manager.
13. Ensure the visual presentation of the department and efficient back-of-house organization.
14. Protect company assets and maintain staff grooming standards.

1. Business/Retail Management degree or equivalent is a plus
2. Fluent spoken English; other languages are desirable

1. Passion and knowledge of the managed product category
2. Business-driven mindset
3. Ability to lead and influence peers
4. Strong customer service approach
5. Confident, enthusiastic, and positive demeanor
6. Problem-solving skills
7. Organized and detail-oriented
8. Interest in luxury fashion, art, and design

Proven experience in a similar role within the luxury fashion industry is required.

Business/Retail Management degree or equivalent is a plus

The role offers a creative and international work environment with opportunities for professional growth and development.

Prada Group fosters a creative and international workplace culture, emphasizing curiosity, excellence, and the professional growth of its employees. The company values diversity and encourages a collaborative and innovative atmosphere.