Prada Client Advisor

Prada Group, a distinguished leader in the luxury fashion industry, was established in 1913 in Italy and has since expanded its influence globally. Operating in over 45 countries, the Group encompasses prestigious brands such as PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. With a workforce representing more than 100 nationalities, Prada Group is renowned for its commitment to innovation and excellence, making it an esteemed employer within the luxury sector.

1. Create a welcoming environment for customers, ensuring their needs are met with exceptional service in alignment with the 'client journey ceremony'.
2. Capture and maintain customer data in the company CRM to foster personalized relationships and future sales opportunities.
3. Promote and embrace an Omni Channel mindset.
4. Collaborate effectively with colleagues to ensure a consistent and exceptional customer experience, while fostering a positive work environment that values diversity and inclusion.
5. Provide an outstanding in-store experience, engaging in cross-selling across departments to meet individual sales targets and KPIs.
6. Stay informed about fashion trends and competitors.
7. Demonstrate comprehensive brand and product knowledge.
8. Address customer complaints effectively, involving the line manager when necessary.
9. Maintain high standards of shop floor and visual display in compliance with company guidelines and stock procedures.
10. Contribute to store security and prevent product thefts.

1. Passion for sales and retail environments
2. Interest in luxury fashion, art, and design
3. Ability to build long-lasting client relationships
4. Teamwork and independent work capabilities
5. Excellent communication and interpersonal skills
6. Ambition, resilience, self-motivation, and problem-solving skills
7. Passion and knowledge of the product category
8. Proficiency in English; additional languages are advantageous

Experience in luxury retail or a similar customer-focused environment is preferred.

Prada Group offers a creative and international work environment that values curiosity and excellence, fostering professional growth. The company is committed to diversity and inclusion, ensuring equal opportunities for all employees.

Prada Group cultivates a creative and international atmosphere, driven by curiosity and a pursuit of excellence. The company values the talent and passion of its employees, promoting professional growth and inclusivity. Diversity is celebrated, and a fair, respectful workplace is prioritized.