Prada Client Advisor

Toronto • Canada

Tuesday, January 7, 2025

Prada Group, founded in 1913 in Italy, stands as a paragon of luxury and innovation, operating globally across more than 45 countries with renowned brands such as PRADA, Miu Miu, Church’s, and Car Shoe. With a diverse workforce representing over 100 nationalities, the Group has also ventured into the food sector with the acquisition of Pasticceria Marchesi 1824, and actively engages in the contemporary art scene. As an employer, Prada Group offers a creative and international work environment that values talent and passion, fostering professional growth and excellence.

1. Welcome and serve customers, ensuring an exceptional in-store experience.
2. Cultivate and maintain client relationships using personalized approaches and digital tools.
3. Engage in cross-selling across departments to maximize sales opportunities and achieve individual targets.
4. Stay informed about fashion trends and competitors.
5. Demonstrate comprehensive brand and product knowledge.
6. Address customer complaints effectively, involving the line manager when necessary.
7. Maintain high standards for shop floor and visual displays, adhering to operational guidelines and stock procedures.
8. Contribute to store security and prevent product theft.

1. Passion for human relations and sales
2. Problem-solving abilities
3. Curiosity and interest in luxury fashion, art, and design
4. Experience in building long-lasting client relationships
5. Ability to work both independently and collaboratively
6. Excellent communication and interpersonal skills
7. Passion and knowledge of the managed product category
8. Proficiency in English; additional languages are advantageous

Experience in luxury retail sales and client relationship management is required.

The role offers opportunities for professional growth within a prestigious global luxury brand.

Prada Group fosters a creative and international workplace culture, driven by curiosity and the pursuit of excellence. The company values the talent and passion of its employees, encouraging professional development and innovation.