Prada Client Advisor

Founded in 1913 in Italy, the Prada Group is a world leader in the luxury sector, operating in more than 45 countries with brands such as PRADA, Miu Miu, Church’s, and Car Shoe. The company is known for its tradition of excellence and innovation, and it employs individuals from over 100 nationalities. Prada has also expanded into the food sector with the acquisition of Pasticceria Marchesi 1824 and is active in contemporary art projects.

1. Welcome and serve customers, providing an excellent in-store experience at all times.
2. Maintain and develop client relationships through an individual approach, leveraging CRM and digital tools.
3. Engage in cross-selling across all departments to maximize sales opportunities and achieve individual sales targets and KPIs.
4. Stay updated on fashion trends and competitors.
5. Demonstrate brand and product knowledge.
6. Effectively handle customer complaints by liaising with the line manager when necessary.
7. Ensure the shop floor and visual displays meet high standards, complying with company operational guidelines and stock procedures.
8. Contribute to maintaining a high level of security and prevent product thefts.

1. Passion for human relations and sales
2. Problem-solving skills
3. Curiosity and interest in luxury/fashion, art, and design
4. Experience in building long-lasting client relationships
5. Ability to work in a team as well as independently
6. Excellent communication and interpersonal skills
7. Passion and knowledge of the managed product category
8. Proficiency in English; other languages are a plus

The Prada Group offers a creative and international work environment, where teams are motivated by curiosity and the pursuit of excellence. The company values the talent and passion of its employees, fostering professional growth.