Prada Client Advisor

Founded in 1913 in Italy, the Prada Group stands as a beacon of luxury and innovation. As a global leader in the luxury sector, the Group operates in over 45 countries, encompassing prestigious brands such as PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. With a workforce representing over 100 nationalities, Prada Group is committed to excellence and creativity.

1. Provide an extraordinary and memorable luxury customer experience, placing the client at the forefront and fostering meaningful relationships.
2. Achieve individual and team sales targets, acting as a proactive player in ensuring exceptional service in-store and through e-commerce channels.
3. Exceed KPI goals, ensuring the highest quality of sales and customer service.
4. Demonstrate comprehensive knowledge of products as well as Prada's history, culture, and DNA.
5. Capture customer data into the company CRM to maintain and develop client relationships, offering a personalized approach.
6. Embrace and promote the Omni Channel mindset.
7. Stay informed on fashion trends and competitors to discuss them with customers and provide advice.
8. Resolve client complaints in collaboration with the line manager and client service team.
9. Operate with the highest level of care and respect for the products.
10. Utilize company digital tools to offer a complete and integrated luxury experience.
11. Conduct customer appointments in-person or virtually.
12. Collaborate with the Back of House team, participating in daily store operations and maintaining an organized stock room.
13. Comply with company procedures on operational guidelines, stock procedures, security, cash activity, inventory, logistics, and reporting activities.
14. Work as a team player, fostering open communication and contributing to a positive working environment, embracing diversity and inclusion values.

1. Passion for human relations and sales
2. Problem-solving skills, curiosity, and interest in luxury fashion, art, and design
3. Experience in building long-lasting client relationships
4. Ability to work both independently and as part of a team
5. Excellent communication and interpersonal skills
6. Passion and knowledge of the managed product category

Experience in luxury retail sales and client relationship management is required.

Working at Prada Group offers a creative and international environment with opportunities for professional growth. The company values talent and passion, promoting an inclusive work environment with equal opportunities for all.

Prada Group fosters a creative and international environment, driven by curiosity and the pursuit of excellence. The company values diversity, ensuring a fair and respectful workplace for all employees, and is committed to professional growth and inclusivity.