Prada Client Advisor

Founded in 1913 in Italy, the Prada Group is a world leader in the luxury sector, operating in more than 45 countries with brands such as PRADA, Miu Miu, Church’s, and Car Shoe. The Group employs individuals from over 100 nationalities and has expanded into the food sector with the acquisition of Pasticceria Marchesi 1824. Known for its proactive involvement in contemporary art projects, the Prada Group offers a creative and international work environment that values talent and passion.

1. Place the customer at the center, creating a welcoming environment and striving to meet their every need and request.
2. Capture customer data into the company CRM to maintain and develop relationships.
3. Embrace and promote the Omni Channel mindset.
4. Work as a team player and partner with colleagues to ensure a consistent exceptional experience.
5. Welcome and serve the customer, providing an excellent in-store experience.
6. Engage in cross-selling with all departments to maximize sales opportunities.
7. Stay up-to-date with fashion trends and competitors.
8. Demonstrate brand and product knowledge.
9. Deal effectively with customer complaints by liaising with the line manager when necessary.
10. Ensure and maintain high standards on the shop floor and visual displays.
11. Contribute to a high level of security and prevent product thefts.

1. Passion for selling and stores
2. Curiosity and interest in luxury/fashion, art, and design
3. Experience in building long-lasting relationships with clients
4. Ability to work in a team as well as independently
5. Excellent communication and interpersonal skills
6. Ambition, resilience, self-motivation, result-driven, and problem-solving
7. Passion and knowledge of the managed product category
8. Fluent spoken English

The Prada Group offers a creative and international environment, fostering curiosity and a quest for excellence. The workplace embraces diversity and inclusion values, providing opportunities for professional growth.