Prada Client Advisor

Paris • France

Monday, January 13, 2025

Prada Group, founded in 1913 in Italy, stands as a paragon of luxury and innovation in the fashion industry. As a global leader, the Group operates in over 45 countries under prestigious brands such as PRADA, Miu Miu, Church’s, and Car Shoe. With a diverse workforce representing more than 100 nationalities, Prada Group is committed to excellence and creativity. The Group's recent ventures into the food sector with Pasticceria Marchesi 1824 and its proactive engagement in contemporary art projects further underscore its dynamic presence.

1. Create a welcoming environment for customers, ensuring their needs are met with excellence in service.
2. Capture and maintain customer data in the CRM to foster personalized relationships and future opportunities.
3. Promote an Omni Channel mindset.
4. Collaborate effectively with colleagues to ensure a consistent exceptional experience and a positive working environment.
5. Provide an excellent in-store experience at all times.
6. Engage in cross-selling across departments to maximize sales opportunities and achieve individual sales targets and KPIs.
7. Stay informed about fashion trends and competitors.
8. Demonstrate comprehensive brand and product knowledge.
9. Address customer complaints effectively, involving the line manager when necessary.
10. Maintain high standards of shop floor and visual display in compliance with company guidelines.
11. Contribute to security measures and prevent product thefts.

1. Proven experience in luxury retail or a similar field.
2. Demonstrated ability to build long-lasting client relationships.

1. Passion for selling and retail environments.
2. Curiosity and interest in luxury fashion, art, and design.
3. Ability to work both independently and as part of a team.
4. Excellent communication and interpersonal skills.
5. Ambition, resilience, self-motivation, and problem-solving abilities.
6. Fluency in spoken English.

Previous experience in luxury retail or a similar field is required, with a focus on client relationship management and sales.

Employees benefit from working in a creative and international environment, with opportunities for professional growth driven by talent and passion.

Prada Group fosters a creative and international work environment, where curiosity and the pursuit of excellence are highly valued. The company places significant importance on diversity, inclusion, and the professional growth of its employees, encouraging a culture of creativity and innovation.