Prada Client Advisor

London • UK

Wednesday, January 7, 2026

Prada Group, established in 1913 in Italy, is a paragon of luxury and innovation, operating globally across more than 45 countries. Renowned for its prestigious brands including PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa, the Group employs a diverse workforce representing over 100 nationalities. As a leader in the luxury sector, Prada Group is committed to excellence and innovation.

1. Provide an exceptional luxury customer experience, prioritizing client needs and expectations.
2. Act as a Brand Ambassador, conveying and promoting Prada's philosophy and values.
3. Achieve individual and team sales targets, proactively ensuring optimal service in-store and online.
4. Maintain comprehensive knowledge of Prada products, history, culture, and brand DNA.
5. Capture and manage customer data in the CRM to foster personalized relationships and future opportunities.
6. Promote an Omni Channel mindset and utilize digital tools for an integrated luxury experience.
7. Stay informed on fashion trends and competitors to engage and advise customers effectively.
8. Resolve client complaints in collaboration with the line manager and Client Service team.
9. Ensure product care and respect, maintaining high standards of presentation.
10. Conduct customer appointments in-person or virtually, leveraging technology.
11. Collaborate with Back of House for daily store operations and stock room organization.
12. Comply with company procedures on operations, security, cash handling, inventory, and reporting.
13. Foster a positive working environment through teamwork, communication, and embracing diversity and inclusion.

1. Experience within a luxury or premium brand environment.

1. Understanding of luxury customer service.
2. Ability to build long-lasting client relationships.
3. Teamwork and independent work capability.
4. Excellent communication and interpersonal skills.
5. Fluency in English.

Candidates should have prior experience in a similar role within a luxury or premium brand.

Employees benefit from working in a creative, international environment that values curiosity, excellence, and professional growth. Prada Group promotes an inclusive workplace, offering equal opportunities and valuing diversity.

Prada Group fosters a creative and international environment where curiosity and the pursuit of excellence drive success. The company values the talent and passion of its people, promoting professional growth and an inclusive workplace culture that respects diversity and ensures equal opportunities for all.