Prada Client Advisor

London • UK

Tuesday, December 16, 2025

Prada Group, a paragon of luxury and innovation since its inception in 1913, stands as a global leader in the fashion industry. With a presence in over 45 countries, the Group encompasses prestigious brands such as PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. The company prides itself on a diverse workforce, comprising over 100 nationalities, and is committed to fostering an inclusive and dynamic work environment.

1. Ensure an extraordinary and memorable luxury customer experience, prioritizing client needs and expectations.
2. Serve as a Brand Ambassador, conveying and promoting the Prada philosophy and values.
3. Achieve individual and team sales targets, acting proactively to ensure superior service in-store and online.
4. Exceed KPI goals, maintaining high standards of sales and customer service.
5. Demonstrate comprehensive knowledge of Prada products, history, culture, and DNA.
6. Capture and manage customer data in the CRM to maintain and develop client relationships.
7. Embrace and promote an Omni Channel mindset.
8. Stay informed on fashion trends and competitors to engage customers effectively.
9. Resolve client complaints in collaboration with line managers and the Client Service team.
10. Handle products with the utmost care and respect.
11. Utilize digital tools to enhance the luxury experience.
12. Conduct customer appointments in-person or virtually.
13. Collaborate with the Back of House team to maintain organized stock rooms and support daily operations.
14. Comply with company procedures on operations, security, cash activity, inventory, and logistics.
15. Foster open communication and teamwork, embracing diversity and inclusion values.

1. Experience within a luxury or premium brand.

1. Understanding of luxury customer service.
2. Experience in building long-lasting client relationships.
3. Ability to work both independently and as part of a team.
4. Excellent communication and interpersonal skills.
5. Fluency in English.

Previous experience in a similar role within a luxury or premium brand is required.

Working at Prada Group offers a creative and international environment, fostering professional growth through curiosity and excellence. The company is committed to inclusivity, ensuring equal opportunities and a respectful workplace for all.

Prada Group values the talent and passion of its employees, promoting an inclusive work environment that celebrates diversity. The company is dedicated to providing equal opportunities and fostering a culture of respect and fairness.