Prada Client Advisor

Prada is an Italian luxury fashion house and a core brand of the Prada Group, which encompasses labels such as Miu Miu, Church's and Car Shoe. Renowned for craftsmanship, innovation and a refined aesthetic, the House operates internationally across flagship boutiques and department store concessions, offering employees a creative, design-led environment within a global luxury organisation.

1. Deliver an exceptional, personalised in-store client experience that embodies the Brand philosophy and the 'client journey' ceremony.
2. Capture and maintain accurate client profiles and transactional data in the company CRM to support clienteling and long-term relationship development.
3. Proactively pursue sales and cross-selling opportunities across departments to achieve individual targets and team KPIs.
4. Champion an omnichannel approach to client engagement, coordinating with online and store channels to maximise sales and service continuity.
5. Maintain up-to-date product and market knowledge, including fashion trends and competitor activity, to inform client recommendations.
6. Uphold visual merchandising and shop-floor standards according to operational guidelines and stock procedures.
7. Manage customer feedback and complaints professionally, escalating to the line manager when required.
8. Contribute to store security and loss-prevention measures through vigilant behaviour and adherence to protocols.

1. Demonstrable passion for luxury retail and selling
2. Proven ability to build and sustain long-term client relationships
3. Excellent verbal communication and interpersonal skills
4. Strong teamwork orientation while able to operate autonomously
5. Resilience, self-motivation and a results-driven mindset
6. Deep interest in fashion, art and design and strong product knowledge of the managed category

1. CRM
2. Omni-channel retail
3. Clienteling
4. Visual merchandising
5. Cross-selling
6. Customer service
7. Loss prevention
8. Interpersonal communication
9. Product knowledge

Previous client-facing retail experience is required; ideally at least one year in luxury or premium goods with proven clienteling and sales results. Experience using CRM systems and working within an omnichannel retail environment is preferred.

Prada fosters a creative, international workplace that prizes craftsmanship, design curiosity and professional development. The brand emphasises diversity and inclusion, encouraging collaborative teams motivated by excellence and a client-centric mindset.