Prada Client Advisor

Prada is a leading Italian luxury fashion house and a principal label of the Prada Group, which also includes Miu Miu, Church’s and Car Shoe. The brand is known for its heritage of craftsmanship, innovative design and global retail presence, offering a creative, international workplace for professionals across merchandising, retail and client relations.

1. Deliver an exceptional in-store experience that embodies the Brand’s philosophy and values.
2. Welcome, advise and serve clients while building lasting relationships and loyalty.
3. Leverage CRM and digital tools to develop clienteling activities and personalise follow-ups.
4. Proactively pursue sales opportunities and cross-sell across departments to meet individual targets and KPIs.
5. Maintain up-to-date knowledge of fashion trends, competitors and product assortments.
6. Ensure the shop floor and visual displays meet Company operational and merchandising standards.
7. Handle customer feedback and complaints professionally, escalating to management when necessary.
8. Support store loss-prevention measures and contribute to a secure retail environment.

1. Fluent spoken English is required; additional languages are desirable.
2. Demonstrable affinity for luxury fashion, art and design with strong product knowledge.
3. Proven ability to build and sustain long-term client relationships.
4. Excellent interpersonal, communication and problem-solving skills.
5. Capacity to work independently and collaboratively within a sales team.

1. Clienteling
2. CRM
3. Digital tools
4. Visual merchandising
5. Cross-selling

Previous retail experience in luxury or premium fashion, with a record of delivering sales results and developing client relationships; experience in clienteling and using CRM systems is preferred.

High school diploma or equivalent; tertiary studies in fashion, retail, marketing or a related field are advantageous.

Prada fosters a creative, design-led environment that values craftsmanship, curiosity and international collaboration. The Group emphasises professional development and an inclusive workplace where diversity of backgrounds and perspectives is respected.