Omega Sales Associate

Omega is a premier Swiss watchmaker renowned for precision timepieces and enduring design. As part of the Swatch Group, Omega benefits from the conglomerate's global distribution, technical expertise and integrated retail operations, offering employees exposure to high standards of Swiss watchmaking and luxury retail service.

1. Deliver exceptional, personalised client service and clienteling to cultivate long-term relationships and maximise sales conversion.
2. Achieve and exceed individual and boutique sales targets through active selling, cross-selling and follow-up.
3. Maintain boutique presentation and visual merchandising to Omega brand standards; ensure product presentation and replenishment.
4. Operate point-of-sale (POS) systems accurately; process transactions, exchanges, warranties and after-sales paperwork.
5. Conduct stock control and inventory procedures; ensure secure handling and storage of high-value merchandise.
6. Coordinate with after-sales/service teams and regional management for repairs, authentication and client enquiries.
7. Adhere to brand security protocols, loss-prevention measures and corporate compliance requirements.
8. Provide seamless cover for the maternity period, adapting to shift patterns and supporting colleagues during peak periods.

1. Proven experience in luxury retail, watch or jewellery boutique sales (preferred 1–2 years).
2. Polished, client-focused manner with strong interpersonal and communication skills.
3. Demonstrable numeracy and accurate cash-handling skills.
4. Ability to follow brand standards for visual merchandising and clienteling.
5. Flexible availability, including weekends and peak trading periods; reliable and punctual.

1. Clienteling
2. Point-of-sale (POS) operation
3. CRM usage for client follow-up
4. Visual merchandising
5. Inventory control and stock-taking
6. Cash handling and transaction reconciliation
7. In-depth product knowledge of mechanical and quartz watches

Preferably 1–2 years of direct experience in luxury retail, ideally within a watch or jewellery boutique; demonstrable sales achievements and clienteling experience.

Secondary education (high school) required; vocational training or qualifications in retail, hospitality or luxury brand management advantageous.

Omega combines a heritage-driven approach to watchmaking with rigorous quality standards and a customer-centric retail philosophy. Working within the Swatch Group framework, employees operate in a collaborative, detail-oriented environment that values craftsmanship, professionalism and client service excellence.