Omega Deputy Boutique Manager

Omega is a Swiss luxury watchmaker renowned for precision, design and technical excellence. As a flagship marque within the Swatch Group, Omega operates a global network of boutique and retail partners and combines deep horological heritage with contemporary innovation. The Swatch Group umbrella provides operational scale, access to advanced manufacturing and a broad international distribution footprint.

1. Support the Boutique Manager in driving sales performance and achieving boutique KPIs, including conversion, average transaction value and client retention.
2. Coach, motivate and lead the boutique team to deliver personalised, high‑touch service consistent with Omega brand standards.
3. Develop and maintain long‑term client relationships through proactive prospecting, clienteling and after‑sales follow up.
4. Ensure boutique visual merchandising, product presentation and stock placement meet corporate guidelines and seasonal directives.
5. Oversee day‑to‑day operations: inventory control, stock replenishment, cash handling and POS processes.
6. Coordinate with regional management and after‑sales teams on repairs, warranties and technical escalation for timepieces.
7. Train staff on product knowledge, selling techniques and service protocols; participate in recruitment as required.
8. Monitor boutique performance, prepare reports and recommend corrective actions to optimise sales and service.

1. Proven leadership and people management skills with the ability to develop and coach a retail team.
2. Strong commercial mindset with demonstrated ability to meet and exceed sales targets in a luxury context.
3. Excellent client relationship and interpersonal skills; aptitude for high‑level clienteling and personalised service.
4. Sound organisational skills including inventory control, cash procedures and boutique operations.
5. Thorough interest in and knowledge of watches or willingness to rapidly develop technical product expertise.

1. Luxury retail sales and clienteling
2. Team leadership and coaching
3. Visual merchandising and brand standards
4. Inventory management and stock control
5. POS operations and cash handling
6. KPI monitoring and sales reporting
7. After‑sales coordination and warranty handling
8. Fluent interpersonal and negotiation skills

Several years of progressive retail experience with at least 2–3 years in a supervisory or assistant manager role; prior experience in luxury watches, jewellery or high‑end fashion strongly preferred.

Secondary education; vocational qualification or diploma in retail, sales, hospitality or watchmaking is advantageous.

Omega combines a legacy of Swiss watchmaking craftsmanship with a performance‑oriented, client‑centric retail culture. As part of the Swatch Group, the brand fosters professional development, technical mastery and close collaboration across an international retail network. Employees are expected to uphold exacting standards of service and product knowledge while contributing to a refined luxury retail experience.