Omega After Sales Advisor

Omega, a prestigious brand under the Swatch Group, is renowned for its precision and innovation in luxury timepieces. The Swatch Group, a global leader in the watchmaking industry, offers a dynamic and supportive environment for career growth and development.

1. Provide exceptional after-sales service to clients, ensuring customer satisfaction and loyalty.
2. Manage repair and maintenance requests, coordinating with technical teams to ensure timely completion.
3. Maintain accurate records of customer interactions and service transactions.
4. Offer expert advice on product care and maintenance to enhance customer experience.
5. Collaborate with sales and technical teams to address and resolve customer issues efficiently.

1. Previous experience in customer service or after-sales support, preferably in the luxury sector.
2. Strong understanding of luxury timepieces and their maintenance.
3. Excellent communication and interpersonal skills.

1. Proficiency in customer relationship management (CRM) software.
2. Ability to handle complex customer inquiries with professionalism.
3. Strong organizational skills and attention to detail.

A minimum of 2 years in a customer service or after-sales role, ideally within the luxury goods industry.

High school diploma or equivalent; further education in business or a related field is advantageous.

Competitive salary package, professional development opportunities, and employee discounts on luxury products.

Omega fosters a culture of excellence and innovation, encouraging employees to excel in a collaborative and inclusive environment. The brand values dedication and offers opportunities for professional growth within the Swatch Group's global network.