Montblanc Customer Support Administrator

Grand Prairie • USA

Tuesday, December 17, 2024

Montblanc, a distinguished member of the Richemont Group, is renowned for its commitment to craftsmanship and luxury. As part of Richemont Americas, Montblanc is dedicated to fostering an inclusive and diverse workplace that celebrates the unique backgrounds and talents of its employees. The company is committed to innovation and excellence, reflecting the dynamic world of luxury fashion and accessories.

1. Systematically process repairs from initiation to completion, ensuring alignment with vendor timelines.
2. Manage the after-sales email communications for the luxury brand.
3. Handle inbound calls from boutiques, providing necessary support and solutions.
4. Foster strong relationships by achieving first contact resolution.
5. Process spare parts orders on a daily basis.
6. Coordinate communication with factories and respond to vendor requests for feedback and updates.

1. Excellent verbal and written communication skills.
2. Strong problem-solving abilities.
3. Capacity to work independently with minimal supervision.
4. Ability to quickly learn and thrive in a fast-paced, multi-tasking environment.
5. Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
6. Preferred knowledge of SAP.

1. Customer service excellence
2. Effective communication
3. Problem-solving
4. Time management
5. Technical proficiency in Microsoft Office
6. SAP knowledge

Experience in customer service within a luxury brand environment is preferred.

Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits package including medical, dental, and vision programs, life insurance, disability benefits, 401(k) with employer match, paid time off, wellness reimbursement, and access to an employee assistance program. Volunteer days off are also provided.

Richemont Americas is committed to creating a workplace that embraces diversity and inclusion, fostering a culture where creativity and knowledge thrive. The company values work-life balance and encourages employees to engage with their communities through volunteer initiatives.