Montblanc

Customer Support Administrator

Richemont Americas, the parent company of Montblanc, is committed to reflecting the diverse world around it by employing talent from various backgrounds, experiences, and identities. The company fosters an inclusive community where diversity is celebrated, and creativity and knowledge are empowered to deliver excellence.

1. Process repairs systematically from beginning to end in a timely manner
2. Manage luxury brand after-sales email box
3. Handle inbound calls from boutiques and provide support as needed
4. Build lasting relationships by delivering first contact resolution
5. Process spare parts orders daily
6. Manage factory communication
7. Respond to vendor requests for feedback and updates on parts orders

1. Excellent verbal and written communication skills
2. Sound problem-solving skills
3. Ability to work independently with minimal supervision
4. Quick learner that can thrive in a fast-paced, multi-tasking environment
5. Proficiency in Microsoft Office Product Suite (Word, Excel, Outlook)
6. SAP knowledge strongly preferred

Experience in customer service and communication, with a focus on quality results and meeting deadlines.

Richemont offers a comprehensive benefits program including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, 401(k) with employer match, paid time off, wellness reimbursement, and access to an employee assistance program. Volunteer days off are also provided.

Richemont Americas promotes a positive and professional culture, emphasizing employee wellbeing and work-life balance. The company is located in Grand Prairie, TX.