Montblanc Client Relations Ambassador

Hamburg • Germany

Friday, February 21, 2025

Montblanc, a distinguished name in the luxury goods sector, is renowned for its commitment to craftsmanship and innovation. As part of the Richemont Group, Montblanc benefits from the extensive resources and global reach of one of the world's leading luxury goods conglomerates. The brand prides itself on fostering a dynamic and inclusive work environment where creativity and individuality are celebrated.

1. Serve as the primary contact for customers of the Client Relations Centre Europe, providing guidance on online boutique sales and after-sales inquiries.
2. Communicate with clients via phone, email, and chat in Italian and English, with additional proficiency in French, Spanish, or German being advantageous.
3. Identify and cultivate customer interest, converting inquiries into phone orders.
4. Enhance sales through cross-selling and up-selling strategies to increase average transaction value.
5. Ensure precise entry of phone orders, offers, returns, cancellations, and refunds in internal systems.
6. Assist customers with online order placements over the phone.
7. Independently manage customer requests related to repair status, pricing, and technical explanations.
8. Address and resolve complaints through phone, email, or chat.
9. Monitor delivery timelines and collaborate with the distribution center regarding product availability and delivery schedules.
10. Conduct credit checks on online customers and manually validate all online orders to prevent fraud.

1. Completed university studies or equivalent training in retail or a related field.
2. Fluency in Italian, German, and English is mandatory.
3. Professional experience in high-quality customer service, call centers, or hospitality, with phone sales experience preferred.
4. Retail sales experience is advantageous.

1. Excellent verbal and written communication skills.
2. Strong customer orientation and a positive attitude.
3. Proficiency in MS Office; SAP knowledge is a plus.
4. Ability to maintain composure and flexibility in stressful situations.
5. Willingness to work on Saturdays and holidays as needed.

Professional experience in high-quality customer service, call centers, or hospitality, ideally with phone sales experience.

Completed university studies or comparable education in retail or a related field.

The role offers an international environment with excellent development opportunities, flexible working hours, an attractive company pension scheme, and various site services including a canteen and on-site café. Employees enjoy company sports programs, discounted Urban Sports membership, a subsidized local transport ticket, and special conditions on Montblanc and Group brand products. Additional perks include an employee car park, free charging stations for electric vehicles, and a secure bicycle parking area.

Montblanc's culture is a harmonious blend of tradition and innovation, fostering a cosmopolitan, vibrant, and diverse atmosphere. The company encourages individuality and creativity, inviting employees to contribute and leave their mark. With a focus on employee recognition and support, Montblanc offers a nurturing environment where talents and abilities are celebrated.