Montblanc Client Relations Ambassador

Hamburg • Germany

Friday, February 21, 2025

Montblanc, a distinguished name in luxury, is renowned for crafting products that transcend conventional luxury, catering to individuals who pursue their passions and aspire to leave an indelible legacy. As part of the Richemont Group, Montblanc offers a dynamic and innovative environment where creativity and tradition converge. The brand is committed to fostering a workplace that encourages personal growth and professional excellence.

1. Serve as the primary contact for customers of the Client Relations Centre Europe, providing advisory services on sales through the Online Boutique and after-sales topics.
2. Communicate with clients via phone, email, and chat in French and English, with proficiency in additional languages such as Italian, Spanish, or German being advantageous.
3. Convert customer interest into phone orders and enhance sales through cross-selling and up-selling strategies.
4. Accurately process phone orders, offers, returns, cancellations, and refunds in internal systems.
5. Assist customers with online order entries and independently manage customer inquiries regarding repair status, pricing, and technical explanations.
6. Address customer complaints through phone, email, or chat and monitor delivery times in collaboration with the distribution centre.
7. Conduct creditworthiness checks and manually validate online orders to ensure fraud prevention.

1. Completed university studies or equivalent training in retail or a comparable field.
2. Professional experience in high-quality customer service, call centers, or hospitality, with a preference for phone sales experience.
3. Sales experience or customer contact in retail is advantageous.

1. Fluency in French, German, and English is mandatory, with excellent verbal and written communication skills.
2. Strong customer orientation and a positive attitude, with the ability to communicate effectively with luxury goods customers.
3. Basic proficiency in MS Office; knowledge of SAP is a plus.
4. Flexibility and resilience in stressful situations.
5. Willingness to work occasionally on Saturdays and holidays.

Professional experience in high-quality customer service, call centers, or hospitality, ideally with phone sales experience.

Completed university studies or equivalent training in retail or a comparable field.

Employees enjoy an international environment with development opportunities, flexible working hours, an attractive company pension scheme, and various site services including a canteen, on-site café, and laundry service. Additional benefits include company sports and health programs, discounted Urban Sports membership, a subsidized local public transport ticket, an employee car park with electric vehicle charging stations, and special conditions on Montblanc and Group brand products. Employees also receive 30 days of holiday, access to employee benefit portals, and various further training opportunities.

Montblanc's culture is a harmonious blend of tradition and innovation, characterized by a pioneering spirit that has thrived for over a century. The company embraces individuality, enthusiasm, and creativity, fostering a cosmopolitan and diverse environment. Employees are encouraged to exceed expectations and leave their mark, supported by a culture of recognition and development.