Montblanc Brand Ambassador

Dallas • USA

Tuesday, April 8, 2025

Montblanc, a prestigious name in the world of luxury goods, operates under the esteemed Richemont Group, a global leader in the luxury industry. Richemont is renowned for its commitment to diversity and inclusion, fostering an environment where creativity and innovation thrive. The company is dedicated to building a workforce that mirrors the diversity of its clientele and communities, thereby driving excellence in all its endeavors.

1. Deliver exceptional omnichannel service, focusing on e-boutique, to meet client needs and expectations.
2. Drive sales growth through corporate gifting initiatives and client outreach.
3. Achieve or exceed monthly revenue targets by capturing sales leads and increasing conversion rates.
4. Exemplify sales culture and achieve individual sales goals by identifying opportunities to build revenue.
5. Process merchandise orders via phone and website, ensuring accurate data entry.
6. Become a brand expert by acquiring extensive knowledge of Montblanc's history, products, and marketing initiatives.
7. Handle customer inquiries regarding product information, stock availability, and product care.
8. Ensure operational excellence by managing inbound calls, emails, and chats efficiently.
9. Collaborate with the Client Relations management team to enhance client outreach and data capture.
10. Increase client retention, loyalty, and repurchase rates through strategic relationship development.
11. Partner with the After Sales team to address product and repair service needs and manage escalations.
12. Monitor daily tracking tools and manage client outreach for low NPS scores.

1. College or Technical Degree preferred but not required.
2. Experience in eCommerce, particularly within the luxury retail sector, is preferred.
3. Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
4. Familiarity with SAP, Salesforce, and other CRM tools.
5. Knowledge and enthusiasm for the luxury brand market segment.
6. High level of maturity, poise, and sound business judgment.
7. Ability to quickly learn about Montblanc's history, products, and marketing programs.

1. Excellent verbal and written communication skills.
2. Technical agility to learn and use multiple applications and systems.
3. Ability to multitask effectively across various tools and platforms.

Experience in eCommerce, especially in the luxury retail sector, is preferred.

College or Technical Degree preferred but not required.

Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Employees enjoy paid time off, wellness reimbursement, and access to an employee assistance program. Volunteer days off are encouraged to support community initiatives.

Richemont fosters a culture of creativity and innovation, deeply rooted in diversity and inclusion. The company values work-life balance and encourages employees to engage in community-driven initiatives, crafting a future that reflects its commitment to excellence and social responsibility.