Moët Hennessy Sales Advisor

Moët & Chandon, a prestigious champagne house, is part of the LVMH Group, a global leader in luxury goods. The brand is renowned for its commitment to excellence and innovation, offering employees a dynamic and enriching work environment that values creativity and professional growth.

1. Deliver a unique customer experience to visitors, enhancing the brand's reputation as a leader in the champagne industry.
2. Advise both French and international clientele on all product categories available in the boutique, introducing them to the brand's universe.
3. Provide exceptional service, develop a deep understanding of clients, and identify their desires, including personalized packaging.
4. Adapt to each client and situation in a constantly evolving environment.
5. Take initiative to meet and exceed objectives, collaborating with the team to overcome collective challenges.
6. Ensure client satisfaction and propose memorable experiences in partnership with colleagues and the boutique manager.
7. Research and provide solutions to client inquiries, ensuring a seamless experience.
8. Build and maintain long-term client relationships, contributing to Customer Relationship Management (CRM) development.
9. Participate in inventory management, stock replenishment, and organization.
10. Handle administrative tasks related to shipments.
11. Maintain the boutique's appearance and assist with merchandising changes.
12. Stay informed about industry trends.
13. Manage cash operations, including opening and closing registers, processing sales, and resolving discrepancies.
14. Occasionally conduct ticket sales, guided tours in multiple languages, and assist in public relations as a sommelier.

1. Bachelor's degree in sales or equivalent
2. Minimum 3 years of experience in retail or luxury hospitality
3. Fluency in French and English, with a third language as a plus

1. Rigor and organization
2. Team spirit
3. Commercial acumen
4. International outlook
5. Autonomy
6. Diplomacy
7. Service orientation
8. Discretion and confidentiality
9. Exemplary presentation and behavior
10. Result-oriented
11. Customer passion
12. Empathy
13. Active listening and welcoming demeanor
14. Boldness and dynamism
15. Generosity in sales approach
16. Humility

Minimum 3 years in retail or luxury hospitality.

Bachelor's degree in sales or equivalent.

The role offers opportunities for career advancement within the Moët & Chandon and LVMH Group, exposure to a global clientele, and a vibrant work environment.

The company fosters a culture of excellence, creativity, and innovation, encouraging employees to take initiative and collaborate effectively. The work environment is dynamic, with a strong emphasis on teamwork and professional development.