Moët Hennessy CRM Assistant Intern

Moët & Chandon, a prestigious house founded in 1743 and part of the Moët Hennessy division of LVMH – Moët Hennessy Louis Vuitton, is renowned for sharing the unique spirit of champagne globally. The house, based in Épernay, encompasses the brands Moët & Chandon, Dom Pérignon, and Mercier. As an employer, Moët & Chandon offers an enriching environment that fosters creativity and innovation within the luxury wines and spirits sector.

1. Participate in defining the annual CRM communication calendar.
2. Produce newsletter content, including visuals and text, in collaboration with internal teams and ensure delivery to key markets.
3. Manage newsletter campaigns using Salesforce Marketing Cloud, including construction, testing, targeting, and scheduling.
4. Contribute to the definition and implementation of new consumer journeys such as welcome, birthday, and retention.
5. Participate in key brand launches and develop related CRM plans.
6. Consolidate CRM communication plans from key markets and validate market-developed newsletters.
7. Collaborate with local teams to support CRM action plan implementation, focusing on both engagement and acquisition.
8. Respond to ad hoc market requests, such as creating data collection forms.
9. Monitor CRM campaign performance, consolidate market performance data, analyze KPIs, and propose optimizations.
10. Conduct A/B tests to enhance future campaign KPIs.
11. Perform periodic benchmarking on CRM best practices and innovations.

1. Currently pursuing a Master's degree in business school or equivalent.
2. Seeking a gap year or end-of-study internship.

1. Excellent interpersonal and organizational skills.
2. Autonomous and proactive with the ability to coordinate various stakeholders in a multicultural environment.
3. Fluent in English.
4. Ideally, a first experience of 6 months in digital, particularly in CRM.
5. Experience with Salesforce Marketing Cloud is a plus.

Beginner level, ideally with a first experience in digital marketing and CRM.

Currently enrolled in a Master's program in business or equivalent.

Opportunity to work in a prestigious luxury brand environment, gaining valuable experience in international marketing and CRM.

Moët & Chandon fosters a dynamic and innovative workplace culture that values creativity, collaboration, and excellence. As part of the LVMH group, the company offers a unique opportunity to work with some of the most prestigious brands in the luxury sector, promoting a multicultural and inclusive environment.