Michael Kors Sales Supervisor

Michael Kors is a globally recognised luxury fashion brand within the Capri Holdings portfolio. The label is known for accessible luxury across ready-to-wear, accessories and leather goods and operates a network of freestanding boutiques and department-store concessions worldwide. As an employer, the brand emphasises retail excellence, strong client service and professional development opportunities within a global luxury group.

1. Achieve personal and store sales targets through proactive selling, clientelling and elevated service.
2. Coach, supervise and develop sales associates to maximise individual and store sales performance.
3. Build and maintain repeat clientele through active management of client books and follow-up on post-sale activity (shipping, alterations, special requests).
4. Resolve client issues and complaints promptly to secure client satisfaction and preserve brand reputation.
5. Support store operations including cash controls, risk management, inventory management, shipping/receiving and participation in inventories.
6. Execute and maintain merchandising and visual directives to ensure the selling floor is organised, stocked and brand-compliant.
7. Enforce professional image and grooming standards and adhere to scheduling, time and attendance policies.

1. Minimum 2 years of specialty retail experience, with demonstrated selling success.
2. Prior supervisory or team-lead experience in a retail environment preferred.
3. Proven ability to coach and develop sales teams and to drive measurable sales improvements.
4. Strong interpersonal skills and a commitment to maintaining brand standards and client confidentiality.
5. Flexibility to work retail hours, including evenings, weekends and holidays; valid driver’s licence preferred if role requires offsite product transfers.

1. Clientelling / client book management
2. Sales technique development and coaching
3. Customer service and complaint resolution
4. Cash controls and register functions
5. Inventory management and shipping/receiving protocol
6. Visual merchandising and floor presentation
7. Risk management and physical security awareness

Minimum two years of specialty retail experience, with prior responsibility for sales targets; supervisory or lead experience in luxury or premium retail is preferred.

High school diploma or equivalent; coursework or certification in retail, visual merchandising or business is an advantage.

Michael Kors operates within the Capri Holdings group and cultivates a fast-paced, fashion-driven retail environment that values commercial acumen and elevated client service. The company emphasises diversity, inclusion and professional development across its retail network.