Michael Kors Assistant Store Manager

Michael Kors is a globally recognised luxury fashion brand within the Capri Holdings portfolio, known for accessible luxury across ready-to-wear, accessories and footwear. The brand operates an international retail network and places a strong emphasis on product-driven merchandising, elevated customer service and the professional development of retail teams.

1. Drive personal and store sales to meet or exceed targets; coach and model high-performance selling behaviors.
2. Track, analyse and communicate store business results to the Store Manager and regional leadership.
3. Deliver exceptional customer service, cultivate repeat clientele and support the team in clienteling activities.
4. Resolve customer complaints and service issues promptly and escalate when necessary.
5. Support store operations including inventory management, physical security, cash controls, bank deposits and participation in inventories.
6. Execute management register functions and ensure correct point-of-sale procedures are followed.
7. Implement merchandising and visual directives; maintain a clean, organized selling floor and process deliveries in a timely manner.
8. Assist in recruitment, onboarding, training and development of store associates and provide ongoing performance feedback.
9. Uphold brand image and grooming standards and ensure compliance with company policies and loss-prevention procedures.
10. When required, manage offsite transfers of product (driving product to/from offsite locations).

1. Minimum three years of retail experience, including at least two years in specialty store supervisory or management roles.
2. Proven ability to achieve sales targets and to coach and develop selling teams.
3. Strong customer-service orientation with demonstrated clienteling and conflict-resolution skills.
4. Familiarity with inventory control, cash handling procedures and basic loss-prevention practices.
5. Professional grooming and presentation consistent with luxury retail standards.

At least 3 years of retail experience with a minimum of 2 years in specialty retail management or a comparable supervisory position, demonstrating progressive responsibility for sales, operations and people management.

High school diploma or equivalent required; post-secondary education in business, retail management or a related field preferred.

The brand fosters a fast-paced, fashion-forward retail environment that prizes excellent client service, creativity and commercial discipline. Teams are customer-centric and collaborative, with an emphasis on training and internal development within the broader Capri Holdings group.