Michael Kors Assistant Store Manager

Michael Kors is a global luxury lifestyle brand within Capri Holdings, known for accessible luxury in ready-to-wear, handbags and accessories. As an employer, the brand operates fast-paced retail environments with an emphasis on commercial performance, elevated client service and consistent brand presentation across international boutiques.

1. Drive and achieve personal and store sales targets through active selling and coaching of the team.
2. Track, monitor and communicate business results and KPIs to support performance improvement.
3. Lead by example to ensure an elevated level of sales and customer service across all associates.
4. Coach and develop selling skills and product knowledge among sales staff to maximize conversion and average transaction value.
5. Maintain compliance with all sales-related policies, cash handling procedures and store security protocols.
6. Manage operational duties including register functions, bank deposits, safe and petty cash, and participation in physical inventories.
7. Support merchandising and visual directives: maintain a polished sales floor, process deliveries and communicate inventory needs.
8. Resolve customer issues and complaints promptly; build and maintain repeat clientele through clienteling and effective use of client books.
9. Assist in recruitment, training, performance evaluation and development of store staff; ensure grooming and brand image standards are upheld.
10. Partner with HR on employee relations and payroll integrity; provide follow-up for training programs and seminars.

1. Minimum 2 years of supervisory or assistant management experience in retail; luxury or premium fashion experience strongly preferred.
2. Proven track record of meeting or exceeding sales targets and developing sales teams.
3. Exceptional customer-service orientation with strong clienteling skills.
4. Demonstrated experience with cash handling, POS/register operations and inventory control.
5. Strong leadership, coaching and communication skills; ability to provide constructive feedback.
6. Ability to work a flexible schedule including evenings, weekends and holidays.
7. Valid driver's license and willingness to drive product offsite when required (if applicable).

1. Clienteling
2. Sales coaching
3. Inventory management
4. Cash handling
5. Visual merchandising
6. Loss prevention
7. Register/POS operations
8. Team leadership
9. Performance management

At least 2 years of supervisory experience in retail, preferably within luxury or premium fashion; demonstrable success driving sales, managing inventories and coaching teams to achieve business results.

High school diploma or equivalent required; post-secondary education in business, retail management or a related field preferred.

Michael Kors’ retail environment is client-centric, fashion-driven and performance-focused, with a strong emphasis on professionalism and brand presentation. The company cultivates a collaborative, fast-paced workplace that emphasizes development through coaching and training while maintaining high standards of grooming and customer service.