Alexander McQueen Team Manager

Singapore • Singapore

Tuesday, April 22, 2025

McQueen, a prestigious British luxury fashion house, was founded by Lee Alexander McQueen in 1992 and became part of the Kering Group in 2001. Known for its distinctive expression of individuality, subversive strength, and raw power, McQueen operates with a design studio and atelier based in London. The brand is renowned for its uncompromising quality and creative vision. McQueen fosters a culture of empowerment, teamwork, respect, and kindness, ensuring a supportive environment where talent can thrive.

1. Support the Store Manager in developing and implementing business plans through performance analysis and action plan proposals.
2. Drive team performance to exceed financial targets and maximize sales contributions.
3. Represent the brand in the local market, identifying opportunities to increase foot traffic and build client loyalty.
4. Monitor team performance and propose action plans to achieve targets.
5. Ensure team product knowledge through training and awareness of market trends and competitors.
6. Collaborate with local and regional corporate functions on product, visual merchandising, and customer relationship management to maximize sales.
7. Lead and inspire the team to deliver superior client experiences on the shop floor and during appointments.
8. Develop a client engagement mindset to build long-lasting relationships.
9. Manage customer complaints to maintain positive client relationships.
10. Ensure team awareness of Omni Channel strategies and coach on digital tools to enhance client relationships.
11. Promote a positive team environment fostering trust, respect, and superior performance standards.
12. Empower the team to excel, promoting team spirit and effective communication.
13. Provide ongoing feedback and conduct performance conversations to support team development.
14. Train the team on product knowledge, sales techniques, client services, and company policies.
15. Identify and propose internal development opportunities for team members.
16. Guarantee team development through coaching and follow-ups on individual action plans.

1. Demonstrated McQueen behaviors.
2. Significant team sales management experience in retail, luxury retail, or service-related industry.
3. Proven ability to drive store performance.
4. Commercial awareness and strong business acumen.
5. Coaching and development skills.
6. Strong analytical skills.
7. Entrepreneurial spirit.
8. Budget management experience.
9. Strong verbal and written communication skills.
10. Confidence in public speaking and engaging with external stakeholders.
11. Ability to manage competing priorities in a fast-paced environment.
12. Proficiency with Microsoft Office software.
13. Flexibility to work a retail schedule including evenings, weekends, and holidays.
14. Passion for the fashion industry.

1. Leadership and team management
2. Sales and performance analysis
3. Client relationship management
4. Training and development
5. Communication and public speaking
6. Time management and prioritization
7. Analytical thinking
8. Budget management
9. Adaptability and flexibility

Significant experience in team sales management within retail, luxury retail, or a service-related industry is required.

McQueen offers a dynamic work environment within a globally recognized luxury brand, providing opportunities for professional growth and development. Employees benefit from a culture of empowerment, teamwork, respect, and kindness.

McQueen's workplace culture is defined by empowerment, teamwork, respect, and kindness. The brand values diversity and inclusion, fostering an environment where employees are encouraged to express their talents and contribute to shared goals. McQueen is committed to creating a supportive atmosphere where individuals can thrive both personally and professionally.