Alexander McQueen Client Advisor

Alexander McQueen, a prestigious British luxury fashion house, was established by Lee Alexander McQueen in 1992. It became part of the Kering Group in 2001, a global leader in luxury with a portfolio of renowned brands. Under the creative direction of Seán McGirr since December 2023, Alexander McQueen is celebrated for its distinctive expression of individuality, subversive strength, and raw power. With a design studio and atelier based in London, the brand is synonymous with uncompromising quality and creative vision.

1. Provide exceptional client experiences by greeting, listening, and assisting clients to exceed their needs, demonstrating excellent knowledge of products and AMQ history and heritage.
2. Proactively seize cross-selling opportunities across all product categories available in the store.
3. Maintain and develop client relationships through a personalized approach, supported by CRM and digital tools to strengthen client loyalty.
4. Engage with clients on fashion trends and luxury market developments, showcasing passion for fashion and luxury products.
5. Exceed individual financial targets and maximize sales performance, contributing to the store's success.
6. Foster open and constructive communication with team members, proposing effective solutions and promoting a positive working environment.
7. Maintain shop floor standards and appropriate product levels, utilizing company training resources.
8. Participate in clienteling initiatives to strengthen client loyalty.
9. Adhere to company grooming standards and policies.
10. Comply with company procedures and guidelines on visual merchandising, operations, stock procedures, and reporting activities.
11. Assist management in daily operations, including floor management, stock operations, and opening/closing duties.
12. Support managers in team development through mentoring and buddying activities.
13. Demonstrate thorough understanding of company policies and provide support to other client advisors.

1. Proven experience in a similar role within fashion retail or customer service-related field.
2. Proven ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and awareness of industry trends.
4. Team-player mentality.

1. Strong verbal and written communication skills.
2. Strong selling skills and ability to overcome objections.
3. Client-centric approach with an entrepreneurial spirit.
4. Ability to work in a fast-paced and dynamic environment.
5. Luxury product knowledge and keen interest in fashion trends and the luxury market.
6. Proficiency in using digital retail tools and CRM.
7. Physical ability to be mobile for extended periods and lift packages weighing 10 lbs regularly.

Proven experience in a similar role within fashion retail companies or customer service-related fields.

Alexander McQueen, as part of the Kering Group, is committed to building a diverse workforce and offers an inclusive environment where diversity in all its forms is valued. The company provides opportunities for talent expression and adaptation to a changing world.

The culture at Alexander McQueen is defined by empowerment, teamwork, respect, and kindness. The brand emphasizes a supportive environment where team members can thrive, achieve shared goals, and treat each other with dignity and empathy. The workplace encourages open communication, collaboration, and continuous learning, fostering a positive and dynamic atmosphere.