Alexander McQueen Store Operations Associate

Sanremo • Italy

Friday, January 3, 2025

Alexander McQueen, a prestigious British luxury fashion house established in 1992 by Lee Alexander McQueen, is renowned for its unique expression of individuality and raw power. As part of the Kering Group since 2001, the brand upholds a legacy of uncompromising quality and creative vision. With its design studio and atelier based in London, Alexander McQueen is under the creative direction of Seán McGirr as of December 2023.

1. Demonstrate the desired McQueen behaviors consistently.
2. Ensure compliance with company policies, procedures, and guidelines within the store.
3. Conduct regular in-store checks and audits to verify adherence to policies and procedures.
4. Support the setup and successful execution of in-store events.
5. Oversee the care and protection of products in alignment with company guidelines.
6. Manage receipt, storage, and movement of goods responsibly and according to company standards.
7. Organize the Stock Room efficiently to optimize product identification and retrieval time.
8. Ensure compliance with company guidelines and timelines for shop-to-shop and return transfers.
9. Order and distribute staff uniforms in a timely manner.
10. Conduct inventory counts and reconciliations, investigating and resolving discrepancies.
11. Maintain an accurate stock file through proper monitoring of product movements.
12. Process stock adjustments promptly in accordance with company guidelines.
13. Monitor consignments regularly and follow up as needed.
14. Prepare for markdowns and manage transitions post-markdown period.
15. Manage in-store damaged stock effectively.
16. Optimize stock room capacity.
17. Manage the flow of OMNI orders to ensure required service levels are met.
18. Achieve Operations KPIs and support overall store performance with a client-focused mindset.
19. Maintain regular communication and collaboration with Inventory Control, Retail Operations, and the Store team.
20. Ensure the store is stocked with all necessary operating supplies, including packaging and stationery.
21. Coordinate with suppliers and couriers for efficient and cost-effective service.
22. Exhibit professionalism in communication and teamwork, adhering to the House Code of Behaviors.
23. Collaborate effectively within the store team and retail network, supporting and assisting colleagues.
24. Engage with internal and external stakeholders with a service-oriented, collaborative approach.

1. Fluency in Italian and English.
2. Previous experience in stock management and retail operations.
3. Proven track record of delivering retail excellence.

1. Proficiency in MS Office, particularly Excel.
2. Strong organizational and attention to detail skills.
3. High motivation and ability to work independently or as part of a team.
4. Ability to establish credibility with team members and external resources quickly.
5. Analytical and organizational skills.

Previous experience in stock management and retail operations is required.

Alexander McQueen offers a dynamic work environment where diversity is celebrated, and employees are empowered to express their talents. The company provides opportunities for professional growth and development within a supportive team setting.

At Alexander McQueen, the culture is defined by empowerment, teamwork, respect, and kindness. The company fosters an environment where employees are encouraged to thrive, work collaboratively, and treat each other with dignity and empathy.