Alexander McQueen Store Operations Associate

Costa Mesa • USA

Friday, March 28, 2025

Alexander McQueen, a prestigious British luxury fashion house, was founded by Lee Alexander McQueen in 1992 and became a part of the Kering Group in 2001. Known for its distinctive expression of individuality, subversive strength, and raw power, the brand operates with a design studio and atelier based in London. Under the creative direction of Seán McGirr since December 2023, Alexander McQueen is synonymous with uncompromising quality and creative vision.

1. Ensure compliance with company policies, procedures, and guidelines within the store.
2. Conduct regular in-store checks and audits to verify adherence to policies and procedures.
3. Assist in onboarding new team members with comprehensive information on store operations policies.
4. Coordinate with external parties to secure necessary permits and documentation.
5. Support the Operations Manager and Store Manager in implementing Fire Safety and Health & Safety procedures.
6. Facilitate the setup and execution of in-store events.
7. Oversee the care and protection of products in accordance with company guidelines.
8. Manage goods receipt and storage, ensuring alignment with company procedures.
9. Ensure compliance in shop-to-shop and returns transfers with company guidelines and timelines.
10. Act as the point of contact for cleaning companies and contractors for store maintenance.
11. Address store emergencies promptly to ensure timely repairs and service.
12. Collaborate with Loss Prevention and Security on store issues as needed.
13. Manage the after-sales process, keeping store teams and clients informed.
14. Order and distribute staff uniforms promptly.
15. Maintain back-of-house standards to enhance client experience.
16. Train Client Advisors on back-of-house organization and stock care.
17. Plan and prepare for inventory checks across all stores.
18. Support stores with inventory checks and reconciliations.
19. Manage in-store damaged stock and monitor negative-on-hand and outstanding consignments.
20. Coordinate cycle counts as per company guidelines and policies.
21. Provide training to minimize stock loss and damages.
22. Manage the flow of OMNI orders to ensure required service levels.
23. Ensure adherence to company guidelines in the event of theft, including communication and documentation.
24. Achieve operational KPIs and support overall store performance.
25. Monitor in-transit items and liaise with relevant departments as needed.
26. Organize packaging and stationery physically and on the IT system.
27. Evaluate shipping suppliers and couriers for efficiency and cost-effectiveness.
28. Maintain professionalism in communication and teamwork, adhering to the House Code of Behaviors.
29. Provide high-quality feedback to managers and collaborate with internal and external stakeholders.

1. Previous experience in retail operations and supporting efficient business operations.
2. Flexibility to travel regularly and work occasional weekend or evening shifts.
3. Highly organized with strong attention to detail.
4. Motivated and capable of working independently or as part of a team.
5. Proven performance record and ability to deliver retail excellence.
6. Ability to establish credibility with team members and external resources.
7. Drive and desire to deliver outstanding results.
8. Sound analytical and organizational skills.
9. Physical ability to stand for extended periods and lift packages up to 35 lbs.

1. Demonstrated Alexander McQueen behaviors.
2. Strong organizational and analytical skills.
3. Ability to work independently and collaboratively.
4. Excellent communication and teamwork skills.
5. Attention to detail and problem-solving abilities.

Previous experience in retail operations is required, with a demonstrated ability to support efficient business operations and deliver retail excellence.

$22-25/hour

Kering is committed to building a diverse workforce, offering equal opportunities to all qualified candidates regardless of their background.

Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness. The brand emphasizes collaboration and support, ensuring a thriving work environment where everyone is treated with dignity and appreciation. As part of the Kering Group, the company values diversity in all its forms, enhancing the workplace and fostering adaptability in a changing world.