Alexander McQueen Client Advisor

Rome • Italy

Friday, May 23, 2025

McQueen, a prestigious British luxury fashion house founded by Lee Alexander McQueen in 1992, is renowned for its distinctive expression of individuality, subversive strength, and raw power. In 2001, the house became part of the Kering Group, a global leader in luxury fashion. Under the creative direction of Seán McGirr since December 2023, McQueen continues to uphold its legacy of uncompromising quality and creative vision, with its design studio and atelier based in London.

1. Demonstrate McQueen's desired behaviors and brand values.
2. Provide exceptional client experiences by engaging, listening, and assisting clients, showcasing extensive product knowledge and McQueen's heritage.
3. Engage in conversations about fashion trends and luxury market developments, displaying a passion for fashion and luxury goods.
4. Foster open communication with team members, adopting a collaborative approach and proposing effective solutions.
5. Contribute to product visual displays in line with McQueen's visual standards.
6. Maintain store functionality and product levels on the sales floor, adhering to corporate policies.
7. Adhere to McQueen's grooming standards and policies.
8. Exceed individual financial targets and enhance sales performance, contributing to store success.
9. Proactively identify cross-selling opportunities across all product categories.
10. Develop and maintain client relationships using CRM and digital tools.
11. Participate in clientelling initiatives to strengthen client loyalty.
12. Stay updated on product knowledge, sales techniques, client services, and company policies.
13. Handle products with the utmost care and respect.
14. Comply with company procedures on operational guidelines, stock procedures, cash activity, inventory, logistics, and reporting activities.

1. Proven experience in a similar role within fashion retail companies.
2. Fluency in Italian and English.
3. Demonstrated ability to drive and exceed individual and store KPIs.

1. Excellent commercial awareness.
2. Team-player mentality.
3. Strong verbal and written communication skills.
4. Strong selling skills and ability to overcome objections.
5. Customer-centric approach and entrepreneurial spirit.
6. Ability to work in a fast-paced and dynamic environment.
7. Luxury product knowledge.

Previous experience in a comparable role within the fashion retail sector is required.

McQueen offers a dynamic work environment with opportunities for professional growth and development within the luxury fashion industry.

McQueen fosters a culture of empowerment, teamwork, respect, and kindness. The company values diversity in all its forms and believes it enriches the workplace, encouraging expression of talent and adaptability in a changing world.