Alexander McQueen Client Advisor

New York • USA

Friday, March 28, 2025

Alexander McQueen, a prestigious British luxury fashion house, was founded by the visionary Lee Alexander McQueen in 1992. Since joining the Kering Group in 2001, the brand has continued to flourish under the creative direction of Seán McGirr. Known for its distinctive expression of individuality, subversive strength, and raw power, Alexander McQueen maintains a design studio and atelier in London, renowned for its uncompromising quality and creative vision.

1. Provide exceptional client experience by greeting, listening, and assisting clients to exceed their needs, demonstrating excellent knowledge of products and brand heritage.
2. Proactively seize cross-selling opportunities across all product categories available in the store.
3. Maintain and develop client relationships through a personalized approach, supported by CRM and digital tools to strengthen client loyalty.
4. Engage with clients on fashion trends and developments in the luxury market, showing passion for fashion and luxury products.
5. Exceed individual financial targets and maximize sales performance, contributing to the store's success.
6. Foster open and constructive communication with team members, promoting a positive working environment in line with company values.
7. Maintain a continual learning mindset by actively seeking and embracing feedback from colleagues and management.
8. Ensure shop floor standards and appropriate product levels on the sales floor, adhering to company policies and procedures.
9. Participate in clienteling initiatives to strengthen client loyalty.
10. Follow company grooming standards and act in compliance with visual merchandising, operational guidelines, and stock procedures.

1. Proven experience in a similar role within fashion retail or customer service-related fields.
2. Demonstrated ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and awareness of industry trends and news.
4. Team-player mentality.

1. Strong verbal and written communication skills.
2. Strong selling skills and ability to overcome objections.
3. Client-centric approach with an entrepreneurial spirit.
4. Ability to work in a fast-paced and dynamic environment.
5. Luxury product knowledge with a keen interest in fashion trends and the luxury market.
6. Proficiency in using digital retail tools and CRM.
7. Physical ability to be mobile for extended periods and lift packages weighing 10 lbs regularly.

Previous experience in a fashion retail or customer service-related role is required.

$25-30/hour

Kering is committed to building a diverse workforce and offers an inclusive environment that fosters talent and adaptability.

Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness. The brand values diversity in all its forms and encourages a workplace where individuals can express their talents collectively and individually.