Alexander McQueen Client Advisor

Miami USA

Friday, February 7, 2025

Alexander McQueen, a prestigious British luxury fashion house, was founded by the visionary designer Lee Alexander McQueen in 1992. Since joining the esteemed Kering Group in 2001, the brand has continued to flourish under the creative direction of Seán McGirr as of December 2023. Renowned for its bold expression of individuality and raw power, Alexander McQueen is synonymous with uncompromising quality and innovative design, with its studio and atelier based in London.

1. Deliver an exceptional client experience by welcoming, listening to, and assisting clients, showcasing extensive knowledge of products and the brand's heritage.
2. Proactively identify cross-selling opportunities across all product categories available in the store.
3. Cultivate and enhance client relationships through personalized approaches, supported by CRM and digital tools, to foster client loyalty.
4. Engage clients with insights on fashion trends and developments in the luxury market, demonstrating a passion for fashion and luxury products.
5. Strive to exceed individual financial targets and maximize sales performance, contributing to the overall success of the store.
6. Promote open and constructive communication with team members, fostering a collaborative environment and proposing effective solutions.
7. Maintain a continuous learning mindset by actively seeking feedback from colleagues and management.
8. Ensure shop floor standards and appropriate product levels are maintained, adhering to company policies and procedures.
9. Participate in clienteling initiatives to strengthen client loyalty.
10. Adhere to company grooming standards and policies.
11. Comply with company procedures and guidelines on visual merchandising, operations, stock management, cash activities, inventory, logistics, and reporting.

1. Demonstrated experience in a similar role within fashion retail or customer service.
2. Proven ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and awareness of industry trends.
4. Team-player mentality.

1. Strong verbal and written communication skills.
2. Exceptional selling skills and ability to overcome objections.
3. Client-centric approach with an entrepreneurial spirit.
4. Ability to thrive in a fast-paced, dynamic environment.
5. In-depth knowledge of luxury products and fashion trends.
6. Proficiency in using digital retail tools and CRM.
7. Physical ability to be mobile for extended periods and lift packages up to 10 lbs.

Previous experience in a similar role within fashion retail or a customer service-related field is required.

Alexander McQueen, as part of the Kering Group, offers a diverse and inclusive workplace, welcoming applications from all qualified candidates regardless of background.

The culture at Alexander McQueen is defined by empowerment, teamwork, respect, and kindness. The brand fosters an environment where individuals are supported to thrive, working collectively to achieve shared goals while valuing each person's contributions. Kindness and empathy are integral to the workplace ethos, ensuring a positive and inclusive atmosphere.