Alexander McQueen Client Advisor

Guangzhou • China

Friday, December 20, 2024

Alexander McQueen, a prestigious British luxury fashion house, was established by Lee Alexander McQueen in 1992. In 2001, it became part of the Kering Group, a global leader in luxury brands. Since December 2023, the brand has been under the creative direction of Seán McGirr. Renowned for its expression of individuality and raw power, Alexander McQueen is synonymous with uncompromising quality and creative vision, with its design studio and atelier based in London.

1. Greet, listen to, and ascertain customer needs to provide an exceptional client experience.
2. Offer insights into fashion trends and the luxury market, demonstrating passion for the industry.
3. Engage in open and constructive communication with team members, adopting a collaborative approach and proposing effective solutions when needed.
4. Contribute to the visual presentation of products in accordance with AMQ visual standards.
5. Ensure store functionality and sales floor tidiness align with company policy requirements.
6. Adhere to company grooming standards and AMQ policies.
7. Surpass individual sales targets and maximize personal sales performance to contribute to overall store success.
8. Capitalize on cross-selling opportunities across all product categories available in the store.
9. Maintain and develop client relationships with the support of CRM and digital tools to enhance customer loyalty.
10. Continuously learn about product knowledge, sales techniques, customer service skills, and company policies and procedures.
11. Comply with company procedures regarding operational guidelines and inventory processes, ensuring cash, merchandise, and logistics are managed in accordance with company policies.

1. 1-2 years of relevant experience in luxury brand environments.
2. Proven ability to drive and exceed personal and store KPIs.
3. Exceptional commercial awareness and teamwork spirit.
4. Strong verbal and written communication skills.
5. Proficient sales techniques and ability to overcome objections.
6. Customer-centric service mindset with entrepreneurial spirit.
7. Adaptability to a fast-paced work environment.

1. Customer service excellence
2. Sales proficiency
3. Communication skills
4. Team collaboration
5. Fashion trend awareness
6. Cross-selling techniques
7. CRM and digital tool utilization

1-2 years of relevant experience in luxury brand environments, with a strong understanding of the luxury market.

Kering is committed to building a diverse workforce, offering opportunities for talent expression and fostering adaptability to a changing world.

Alexander McQueen fosters a culture defined by empowerment, teamwork, respect, and kindness. The brand emphasizes a supportive environment where individuals can thrive, working collectively to achieve shared goals while valuing dignity and compassion.