Alexander McQueen

Client Advisor

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. It became part of the Kering Group in 2001 and is known for its distinctive expression of individuality, subversive strength, and raw power. With a design studio and atelier based in London, the house is renowned for its uncompromising quality and creative vision.

1. Greet, listen to, and understand customer needs to provide an exceptional customer experience.
2. Offer insights into fashion trends and the luxury market, demonstrating passion for the fashion and luxury industry.
3. Communicate openly and constructively with team members, adopting a collaborative approach and providing effective solutions when needed.
4. Contribute to the visual presentation of products according to AMQ visual standards.
5. Maintain store functionality and cleanliness of the sales floor in line with company policy.
6. Adhere to company grooming standards and follow AMQ policies.
7. Exceed personal sales targets and maximize sales performance to contribute to the store's success.
8. Utilize all product categories available in the store and actively seize cross-selling opportunities.
9. Maintain and develop client relationships with the support of CRM and digital tools to enhance customer loyalty.
10. Continuously learn about product knowledge, sales techniques, customer service skills, and company policies and procedures.
11. Follow company procedures regarding operational guidelines and inventory processes to ensure cash, goods, and logistics are managed in compliance with company policies.

1. 1-2 years of experience in the luxury brand sector.
2. Knowledge and experience in the luxury industry.
3. Ability to drive and exceed personal and store KPIs.
4. Excellent commercial awareness and teamwork spirit.
5. Strong verbal and written communication skills.
6. Strong sales skills and ability to overcome objections.
7. Customer-centric service mindset and entrepreneurial spirit.
8. Ability to adapt to a fast-paced work environment.

Alexander McQueen fosters a culture defined by empowerment, teamwork, respect, and kindness. The company values diversity in all its forms and is committed to building a diverse workforce. The workplace encourages individuals to express their talent and adapt to a changing world.